Director of Customer Success – Identity Security

Job not on LinkedIn

October 16

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🌲 Oregon – Remote

Although this job is listed in Oregon, this company may be open to hiring remote in other states.

+1 more states

🏄 California – Remote 🌲 Oregon – Remote ☕ Washington – Remote

⏰ Full Time

🔴 Lead

👮‍♂️ Cybersecurity / Security Engineer

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Saviynt

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SaaS • Cybersecurity • Enterprise

Saviynt is a leading provider of cloud-based identity and access management (IAM) solutions. Their platform, known as the Identity Cloud, offers comprehensive identity governance, administration, and application access governance. Saviynt's solutions focus on secure identity management, ensuring compliance, modernizing legacy systems, and supporting multi-cloud environments. They serve a wide range of industries including healthcare, financial services, and government sectors. Leveraging AI/ML, Saviynt provides in-depth insights and analytics for enhanced identity security. They are recognized for their robust capabilities in identity governance and administration, helping organizations to efficiently manage and protect employee, contractor, partner, and machine identities.

501 - 1000 employees

Founded 2010

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 $130M Private Equity Round on 2021-09

📋 Description

• Develop and execute a comprehensive Customer Success strategy that is tightly integrated with Saviynt’s overall business objectives and growth trajectory. • Establish clear, measurable goals and KPIs for the team to drive customer satisfaction, retention, and expansion revenue. • Collaborate with executive leadership to ensure all Customer Success initiatives directly support the company's strategic goals. • Directly manage the West Coast team of Enterprise Customer Success Managers (CSMs), setting the standard for a value-based approach rooted in customers' unique Identity and Cyber Security challenges. • Ensure the team provides expert oversight, strategic adoption recommendations, and performs routine health checks to keep customers on track toward their IAM and compliance goals. • Oversee the implementation and optimization of Customer Success processes, emphasizing a digital-first approach to enhance scalability and efficiency. • Monitor and analyze key customer success metrics to proactively identify trends, manage risks, and unlock expansion opportunities. • Own and drive the critical renewal and expansion numbers, ensuring that revenue targets are consistently met and exceeded. • Develop sophisticated strategies to maximize retention and identify opportunities for up-sell and cross-sell within the enterprise customer base. • Accurately forecast renewals and expansion revenue in close partnership with the Sales and Finance teams. • Lead, mentor, and grow a high-performing team, fostering a collaborative and inclusive culture centered on continuous improvement and customer advocacy. • Build and maintain strong, executive-level relationships with key customer stakeholders, serving as the ultimate escalation point for complex issues. • Champion the voice of the customer internally, ensuring product feedback, especially around security features and compliance needs, is prioritized by Product, Engineering, and Sales teams.

🎯 Requirements

• 8+ years of progressive experience in a Customer Success leadership role. • A minimum of 4+ years in a senior leadership position within a Cybersecurity SaaS company, with a demonstrated track record of driving significant growth and reducing churn. • Deep knowledge and hands-on experience in Identity and Access Management (IAM) is strongly preferred. Experience with broader cybersecurity, compliance, and governance is highly valued. • Expertise with large-scale cloud, hybrid, and on-premise IT architectures relevant to modern security deployments. • Demonstrated success in building, scaling, and leading high-performing Customer Success teams in a fast-paced SaaS environment. • Exceptional strategic thinking and problem-solving skills, with a focus on translating customer needs into repeatable, measurable business outcomes. • Proven track record of successfully owning and exceeding ambitious renewal and expansion targets. • Experience implementing and leveraging Customer Success platforms (e.g., Gainsight) to drive efficiency and proactive engagement.

🏖️ Benefits

• Medical, Dental, Vision, Life Insurance • 401K • Unlimited PTO • Sick Time • Holiday Parties • Daily Catered Lunches • Employee Recognition Programs • Team Socials