NOC L3 Managed Services Engineer

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April 11

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ScalableOS

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B2B • SaaS • Staffing

ScalableOS is a premier offshore staffing partner specializing in custom offshoring solutions for Managed Service Providers (MSPs) and Tax & Accounting firms. Based in the Philippines, ScalableOS provides dedicated teams that work as an extension of its clients' operations, ensuring full integration and management. The company focuses on delivering cost-effective solutions while maintaining a high standard of expertise, enabling businesses to maximize efficiency and performance through tailor-made staffing solutions.

201 - 500 employees

🤝 B2B

☁️ SaaS

📋 Description

• Perform firewall configurations, backups, patching, firmware upgrades, and policy updates. • Manage cloud and local backups (MSP360, Wasabi, etc.) and validate restore procedures. • Conduct server patching (Windows/Linux), monitor infrastructure health, and identify potential issues. • Use Auvik for network monitoring, alert investigation, and performance reporting. • Monitor and respond to alert queues, escalating incidents based on impact and severity. • Deliver scheduled health and patch reports, and assist with post-incident documentation. • Coordinate with weekend NOC partners for incident handoff and operational alignment. • Provide functional direction and mentorship to Tier 1 and Tier 2 NOC engineers. • Contribute to NOC process improvements, including SOP documentation and automation initiatives. • Adhere to all standard operating procedures and company policies. • Maintain a strong focus on delivering reliable and proactive customer service. • Perform other related tasks as required by customer and business needs.

🎯 Requirements

• At least 7 years of experience in a NOC or infrastructure support role • Expert-level experience with firewall platforms such as Fortinet and SonicWall • Strong background in Windows Server 2016 and later, as well as Linux operations • Extensive knowledge of WAN/LAN networking, routing, switching, security, and load balancing • Proficiency in networking protocols, including TCP/IP, VPN, IPSEC, VoIP, VLANs, and QoS • Hands-on experience with backup technologies such as MSP360 and Wasabi • Familiarity with monitoring and patch management platforms, including Auvik and RMM tools • Strong analytical and troubleshooting skills with the ability to prioritize tasks based on criticality • Excellent written and verbal communication skills in English • Exceptional documentation skills for both end users and internal staff.

🏖️ Benefits

• Flexible work arrangements • Professional development • Health insurance