Service Operations Analyst

Job not on LinkedIn

April 11

Apply Now

Receive Emails with Similar Jobs

ScalableOS

WebsiteLinkedInAll Job Openings

B2B • SaaS • Staffing

ScalableOS is a premier offshore staffing partner specializing in custom offshoring solutions for Managed Service Providers (MSPs) and Tax & Accounting firms. Based in the Philippines, ScalableOS provides dedicated teams that work as an extension of its clients' operations, ensuring full integration and management. The company focuses on delivering cost-effective solutions while maintaining a high standard of expertise, enabling businesses to maximize efficiency and performance through tailor-made staffing solutions.

201 - 500 employees

🤝 B2B

☁️ SaaS

📋 Description

• Receive and process incoming won opportunities from Salesforce to ServiceNow. • Monitor daily Salesforce emails and reports. • Stage all ServiceNow financial forms, including contracts, work types, rate cards, and expense lines. • Submit all new materials to colleagues and management for Contract Quality Assurance through the ServiceNow contract approval procedure. • Set up ServiceNow projects with initial templates, benefit plans, and various other administrative support information. • Notify and work closely with PMO leadership to ensure complete and efficient transfer to the onboarding team. • Manage ongoing contracts and billing for all ServiceNow contracts, projects, and other services through expense line review and processing. • Supplement and report detailed financial information to the Ascend Finance department by providing context and further analysis of contract structures, onboarding timelines, customer churn information, project statuses, change orders, hourly usage trends, and fluctuations in monthly recurring revenue. • Demonstrate clear and precise communication with all adjacent departments where Service Operations are concerned. • Train and onboard new hires to Service Operations. • Partner with other teams on internal projects and growth initiatives, particularly those related to internal tools and procedures. • Perform other duties and responsibilities as assigned by management.

🎯 Requirements

• At least 5 years of account management experience. • Advanced computer skills, including Microsoft Office applications, specifically Microsoft Excel. • Experience in finance and IT is a plus. • Experience with ServiceNow is a plus.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development