Customer Service Specialist – Bilingual

🕒 July 23

🏄 California – Remote

🏄 California – Remote

💵 $55k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Scan.com

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Scan. com is an online healthcare booking platform and marketplace that helps patients find, compare, and book diagnostic medical imaging scans (e. g. , MRI, CT) across a global network of imaging providers. The service offers transparent up-front pricing, online booking and payment, scheduling coordination, and rapid digital delivery of scan results to patients and referring clinicians. Scan. com serves both consumers looking for affordable, convenient imaging and imaging centres/referring professionals seeking patient referrals and booking tools.

📋 Description

• Serve as a trusted liaison for patients, providers, and attorneys, providing proactive updates on appointment status • Schedule patient appointments across multiple locations and providers, including same-day bookings and reschedules • Own patient follow-up to support appointment attendance, including reminders and outreach • Coordinate the timely and accurate delivery of scan reports, imaging records, lien forms, and related documentation • Manage high-volume communication across phone, email, text, and internal channels • Maintain accurate, up-to-date documentation in internal systems • Partner with sales, scheduling, Interops, AR, and leadership to resolve issues • Meet and aim to exceed service expectations for response times, follow-through, documentation accuracy, and customer communication • Flag recurring issues to management with recommendations • Model strong communication, accuracy, urgency, and follow-through during high-volume periods

🎯 Requirements

• Bilingual in English and Spanish • Experience in a fast-paced customer service, communications, scheduling, healthcare, legal, imaging, or other high-volume service environment • Excellent communicator across phone, email, chat, and internal messaging platforms • Detail-oriented and understand the importance of accuracy in all communications, documentation, appointment details, records, and follow-ups • Proactively identify issues, communicate them clearly, and collaborate with cross-functional teams to help resolve problems and improve workflows • Self-starter who can manage multiple tasks, priorities, systems, and deadlines without letting important details fall through the cracks • Experience using CRM systems, scheduling software, and communication tools, or confident in learning new systems quickly.

🏖️ Benefits

• 401k • Healthcare, Vision, and Dental • All the equipment needed for you to do your role effectively • Personal Development budgets • 18 days PTO plus public holidays • 10 paid sick days • Inclusive policies designed by our team, for our team