Customer Success Manager, Enterprise

🔥 9 hours ago

🇺🇸 United States – Remote

💵 $90k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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SchooLinks

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

📚 Education

☁️ SaaS

🤝 B2B

💰 Seed Round on 2016-02

Education • SaaS • B2B

SchooLinks is a modern platform designed to support college and career readiness for students. It empowers counselors and career directors by offering tools to manage the educational journey of students as they prepare for life after graduation. SchooLinks simplifies compliance with federal and state reporting requirements and provides a unified platform for both college and career planning. The platform focuses on student engagement, offering features like work-based learning and personalized learning plans, and supports counselors and career advisors in delivering exceptional services. SchooLinks is widely used in school districts to help centralize resources for college, career, and military readiness.

📋 Description

• Meet onboarding, usage, and renewal targets for a portfolio of districts • Onboard new districts by leading project kickoffs, data integration, and training sessions • Assess usage, engagement, and outcome data to determine account health and required actions • Build and maintain director- and executive-level relationships at each district • Facilitate the renewal process, including quotes, verbal approval, and signatures • Provide structured customer feedback to the Product Team from customer engagements • Continuously define and document problems and challenges faced by districts • Keep account records and notes updated in CRM and customer success tools

🎯 Requirements

• 5+ years of professional experience in a Customer Success position • 3+ years of experience in implementation and customer success for a SaaS company • Experience in ClassLink/Clever and SFTP preferred • Experience or ability to work in a remote environment • Strong interpersonal skills • Project management skills, including understanding task dependencies and sequencing and managing tasks • Positive attitude and ability to stay optimistic in high-stress situations • Proactive, entrepreneurial style with initiative in a fast-paced, dynamic environment • Ability to find the right information when needed • Ability to close renewals and multi-thread to discover expansion opportunities • Technical abilities: Google Suite (Sheets, Slides, etc.) and Apple/Mac required • Ability to travel 15–30% of the time for customer meetings, trainings, occasional conferences, and company offsite events

🏖️ Benefits

• 100% health care coverage for Employee • 401K with company matching • Dental & Vision • Parental Leave • Subsidized gym membership • Remote work stipend • Annual team offsite