Customer Growth Manager

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March 12

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RECODemand Corp.

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Energy • SaaS • Renewable Energy

RECODemand Corp. is a comprehensive operations management platform tailored for renewable energy installers and operations & maintenance providers. It centralizes various business functions, allowing teams to manage projects, automate workflows, handle field execution, and integrate software tools for enhanced efficiency. With features such as project management, reporting, and inventory management, RECODemand Corp. aims to streamline operations in the solar PV and EV charging segments among residential and commercial markets.

11 - 50 employees

Founded 2019

⚡ Energy

☁️ SaaS

📋 Description

• Own and manage a portfolio of customer accounts, ensuring strong relationships and continued revenue growth. • Lead periodic strategy and business review meetings with a variety of stakeholders, from field technicians and project managers to senior executives and C-suite leaders. • Proactively manage renewals, drive upsells, and minimize churn by ensuring customers achieve maximum value from Scoop. • Regularly analyze customer accounts, identify opportunities for increased adoption, and initiate engagement strategies. • Work closely with CSCs to align customer needs with product capabilities and technical solutions. • Utilize reporting and analytics tools to track customer health, identify trends, and implement data-driven strategies for customer success. • Contribute to continuous improvements in the customer growth and engagement playbook.

🎯 Requirements

• 3-5 years in SaaS Account Management, Business Development, Sales, Customer Success, or a related customer-facing role. • Proven track record in managing B2B SaaS customer accounts, ideally within CRM, ERP, or PM platforms. • Experience engaging and facilitating discussions with technical (PMs, Admins, Ops Managers) and executive stakeholders (C-Suite, VP of Ops, Owner/Operator). • Ability to confidently lead live business review meetings, demos, and negotiations. • Strong email and SMS communication skills for proactive customer engagement and relationship-building. • Ability to analyze customer needs, anticipate challenges, and implement solutions that drive business growth. • Demonstrated ability to take initiative and create opportunities for customer success without waiting for direction. • Comfortable in a fast-paced environment, continuously improving processes and customer engagement strategies. • Experience with marketing automation tools to enhance and support the account management program. • Experience recording short demo videos to enhance and support the customer engagement process. • Experience in solar, renewable energy, or field service industries.

🏖️ Benefits

• Competitive salary. • Bonuses for customer retention and revenue expansion. • Fully Remote, Work Anywhere in Canada. • Health, dental, and vision insurance. • Health and wellness spending account. • Opportunities for professional development and training. • Collaborative and innovative work environment.