Customer Success Manager

November 21

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $70k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

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Scratch Financial

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Finance • Fintech • Healthcare Insurance

Scratch Financial is a company that provides simple and transparent payment plans for medical financing. They offer easy and friendly payment options with no prepayment penalty and no deferred interest, aiming to make financing accessible without affecting the borrower's credit score. Scratch Financial supports borrowers with plans ranging from $200 to $10,000, with terms between 12 to 36 months. They ensure high approval rates and affordable rates, making it easy for customers to manage their finances for medical needs. The company operates by offering plans in both the US and Canada, with loans serviced by WebBank in the US.

11 - 50 employees

💸 Finance

💳 Fintech

⚕️ Healthcare Insurance

📋 Description

• Own and grow a portfolio of ~1,000 top Scratch Pay customers, with a primary focus on cross-selling Scratch Checkout to drive adoption and increase overall financing volume. • Proactively engage veterinary practices through regular business reviews to uncover opportunities, strengthen relationships, and align Scratch’s solutions with their business goals. • Deliver targeted trainings and ongoing education for practice staff on the lending process, ensuring they are confident in guiding clients through loan applications and approvals. • Identify and act on cross-sell opportunities, positioning Scratch Checkout and payment processing solutions as tools to optimize operations and drive profitability. • Partner with Scratch management to relay customer feedback, highlight product opportunities, and shape future enhancements to better meet client needs.

🎯 Requirements

• Demonstrated history of achievements in B2B sales, particularly within the veterinary or healthcare spaces. • Consistently ranks within the top 10% of the sales organization. • Ability to analyze data, draw conclusions, identify opportunity areas and present back to decision-makers in a digestible format. • Proficiency with CRM systems and sales enablement tools such as HubSpot, Outreach, Gong Engage, or Salesloft. • Outstanding communication and interpersonal abilities, adept at influencing and persuading. • Demonstrated resilience and perseverance, excelling in roles demanding regular cold calling and direct sales initiatives. • Coachable, inquisitive, intelligent, and characterized by a robust work ethic. • Capable of excelling in environments marked by uncertainty, adversity, and objections.

🏖️ Benefits

• unlimited PTO • covered healthcare • 401k match • cell plan reimbursement • monthly recognition opportunities • learning platforms and resources • equity retention policy • generous parental leave