Scribe
SaaS • Productivity • Enterprise
Scribe is a workflow automation platform that enhances team productivity by automatically creating and sharing step-by-step guides for internal processes. Designed for operations, customer service, and HR teams, it simplifies documentation, training, and onboarding by leveraging AI to generate SOPs, training materials, and process overviews. Scribe enables organizations to centralize their knowledge, reduce training times, and improve compliance with its easy-to-use features and integrations across various platforms.
51 - 200 employees
Founded 2019
☁️ SaaS
⚡ Productivity
🏢 Enterprise
Customer Success Manager, Enterprise
November 20
Scribe
SaaS • Productivity • Enterprise
Scribe is a workflow automation platform that enhances team productivity by automatically creating and sharing step-by-step guides for internal processes. Designed for operations, customer service, and HR teams, it simplifies documentation, training, and onboarding by leveraging AI to generate SOPs, training materials, and process overviews. Scribe enables organizations to centralize their knowledge, reduce training times, and improve compliance with its easy-to-use features and integrations across various platforms.
51 - 200 employees
Founded 2019
☁️ SaaS
⚡ Productivity
🏢 Enterprise
📋 Description
• Own a portfolio of Scribe’s largest Enterprise and Strategic customers (10K+ employees) • Drive adoption and expansion by identifying new use cases, teams, and business units that can benefit from Scribe • Onboard and enable new customers by designing tailored rollout and training programs • Serve as a strategic advisor and trusted partner to executive sponsors and program leads • Lead QBRs and EBRs that communicate business outcomes, adoption metrics, and ROI • Collaborate cross-functionally with Product, Support, and Marketing team members • Manage complex renewals and upsells with precision • Partner with Expansion Account Executives to define and execute account growth strategies • Spearhead customer-led initiatives—such as success playbooks, enablement programs, and reference stories
🎯 Requirements
• Experience supporting Fortune 500 or global enterprise accounts at a high-growth SaaS company. • Previous ownership of expansion and renewal metrics (NRR, GRR). • Experience with a PLG sales motion. • Prior consulting or change management experience with large transformation projects.
🏖️ Benefits
• Incredible teammates: Work alongside some of the nicest and smartest people you’ll ever meet • Competitive pay and meaningful equity • Comprehensive health, dental, and vision coverage for you and your dependents • Flexible paid time off + company holidays • 401(k) plan • Paid parental leave • Commuter and remote work benefits • Home office stipend • Team bonding and offsite opportunities
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