Customer Success Manager
Job not on LinkedIn
November 6
📋 Description
• Develop and execute success plans tailored to each customer’s business objectives and security needs. • Monitor customer health metrics, identify risks, and take proactive measures to drive retention and minimize churn. • Work closely with the Account Management team to manage renewals and identify opportunities for upselling or cross-selling additional solutions. • Serve as the voice of the customer, providing feedback to product and engineering teams to improve our solutions as well as collaborating with the technical support team to provide additional context on requests and ensure the best outcome for the customers. • Ensure that customers are fully onboarded and able to use the tools to fulfill their requirements. • Manage and run any additional training requirements of our customers. • Conduct regular cadence calls, communicate new features and best practices, provide technical support; ultimately ensuring our customers see success.
🎯 Requirements
• A background in being a cyber threat intelligence operator in a commercial or government setting (preferred) • Strong communication skills and an empathy for customers • Driven self starter that can work independently but also work closely with the broader customer success team and other teams internally. • Experience in a technical or Engineering role, ideally in Cyber Security, intelligence or offensive security backgrounds. • Experience supporting government and law enforcement customers, in depth knowledge of their needs and use cases, buying processes, and relevant industry knowledge. • Excellent customer facing skills, confident in negotiation, demonstration and customer support with stakeholders of all levels • Passion and knowledge for the cyber security market, covering areas such as the Darkweb, Threat Intelligence, Incident Response
🏖️ Benefits
• Regular company off-sites and events • Opportunities to attend relevant conferences • Flexible working arrangements and leave • Paid Parental Leave
Apply NowSimilar Jobs
November 6
Customer Success Manager driving renewals and upsells while managing strategic client relationships at Affinity. Collaborating across teams to ensure client satisfaction and product adoption.
November 5
Technical Success Manager overseeing customer relationships for an AI-powered cybersecurity startup. Driving product adoption and customer success through technical expertise and direct support.
🇬🇧 United Kingdom – Remote
💵 £80k - £110k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🇬🇧 UK Skilled Worker Visa Sponsor
November 1
Customer Success Manager at ApprovalMax guiding customers through onboarding and relationship management. Responsible for tracking performance metrics and fostering collaboration across teams.
October 31
Customer Success Manager as the primary contact for clients, ensuring desired outcomes and driving long-term relationships. Building strong customer engagements to maximize satisfaction and retention on products.
October 29
Senior Customer Success Manager leading post-sale client experiences and onboarding for Blink's platform. Collaborating with cross-functional teams to ensure customer success throughout their journey.