Client Success Manager

Yesterday

Apply Now

Receive Emails with Similar Jobs

SeatGeek

WebsiteLinkedInAll Job Openings

eCommerce • Entertainment • Sports

SeatGeek is a mobile-focused ticket platform that allows users to buy and sell tickets for live events such as sports, concerts, and theater performances. With an easy-to-use interface, SeatGeek integrates event listings, ticket purchasing, and resale in one place. The platform enhances the user's experience by offering personalized recommendations and insights into event trends. Furthermore, SeatGeek provides a comprehensive array of listings for major sports, music, and entertainment events, positioning itself as a go-to source for fans seeking tickets. The company's operations and offerings emphasize a seamless experience in accessing and enjoying live entertainment.

501 - 1000 employees

Founded 2009

🛍️ eCommerce

⚽ Sports

💰 $238M Series E on 2022-08

📋 Description

• Serve as a strategic partner to clients, aligning SeatGeek’s technology with their business goals to drive revenue growth and deliver win/win solutions • Identify and execute opportunities across product adoption, commercial improvement, and fan experience to improve client performance • Lead business reviews, internal and external, and deliver insights that support renewals, adoption, and overall client success • Leverage strong client relationships to generate advocacy through case studies, referrals, and industry exposure • Manage daily communication, resolve issues, and build trust with a portfolio of clients, including complex accounts • Travel to client events as needed (up to 25-30%) to support client engagement • Analyze product usage, sales, and financial data using tools like Looker, Excel, Google Suite, and internal reporting tools to guide strategic decisions • Quarterback internal projects, collaborating across departments to support client and team-wide requirements and influence roadmaps • Contribute to internal planning efforts, including forecasting, onboarding, and scaling client success operations

🎯 Requirements

• 4+ years in a client-facing role such as customer success, account management, consulting, or partnerships in a SaaS, tech, or entertainment setting. Experience in sports or ticketing is a plus ⠀ • Track record of driving client outcomes—not just managing relationships, but improving business performance • Deep understanding of commercial and financial aspects of companies, and how to impact the P&L • Strong communication and presentation skills; you can simplify complexity and speak both client and product • Confidence working with data; experience with platforms like Looker, Google Suite and other reporting tools is a plus • Problem-solver who takes initiative, navigates ambiguity, and adapts quickly • Collaborative mindset with a “one team” approach to working cross-functionally • Willingness to travel to client locations and events regularly (~25%-30%) • Bachelor’s degree preferred

🏖️ Benefits

• Equity stake • Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely • A WFH stipend to support your home office setup • Unlimited PTO • Up to 16 weeks of fully-paid family leave • 401(k) matching program • Student loan support resources • Health, vision, dental, and life insurance • Up to $25k towards family building and reproductive health services • Gender-affirming care support program • $500 per year for wellness expenses • Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical • $120 per month to spend on tickets to live events • Annual subscription to Spotify, Apple Music, or Amazon music