Technical Product Manager, RBP Ops

November 26

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Second Nature

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SaaS • Real Estate • B2B

Second Nature is a Resident Experience Platform that helps property managers personalize and automate resident onboarding and benefits. Its software combines Resident Onboarding, customizable Resident Benefits Packages, and an orchestration engine called Maestro to streamline leases, move-in tasks, credit-building, renters insurance, utilities, and other resident services. Delivered as a cloud platform for property management companies, Second Nature aims to improve resident retention, reduce delinquencies and maintenance costs, and increase operational efficiency.

201 - 500 employees

Founded 2012

☁️ SaaS

🏠 Real Estate

🤝 B2B

💰 $16.4M Series C on 2020-03

📋 Description

• Own the strategy, roadmap, and delivery for how Resident Benefits Package (RBP) enrollment data is managed. • Ensure enrollment and billing data remains accurate, consistent, and reliable across platforms. • Build a robust service layer that provides fast, dependable access to enrollment data. • Drive data quality practices for proactive issue resolution using real-time data observability. • Define and maintain the product vision, strategy, and roadmap for RBP Ops. • Manage the backlog and prioritize platform investments balancing business impact and customer value. • Partner with engineering to deliver intelligent data stitching and accessibility.

🎯 Requirements

• 4+ years of product management experience, preferably in SaaS or PropTech. • Experience with API design, data integrations, entity resolution, ID unification, or identity graph–like problems. • Experience designing or working with ETL and bi-directional data sync patterns between SaaS platforms, internal services, and customer systems. • Ability to thrive in a fast-paced, high-growth environment; converting ambiguity into clear action while protecting quality. • Bring a decisive, “First Principles” mindset proactively unblocking teams and driving outcomes while collaborating closely with partners. • Ability to communicate crisply across functions (engineering, partnerships, customer success) and align stakeholders quickly.

🏖️ Benefits

• Medical, Dental, Vision, & Life Insurance • 401K Plan • Open PTO and sick days • Remote environment • Amazing culture