Secureframe
Compliance • Security • Artificial Intelligence
Secureframe is a company that specializes in automating compliance processes to help businesses efficiently manage their security, risk, and compliance tasks. With a platform supported by AI, Secureframe offers tools for automated evidence collection, risk management, and continuous monitoring, allowing companies to streamline their compliance with various frameworks such as SOC 2, ISO 27001, HIPAA, PCI DSS, and GDPR. Its services cater to businesses of all sizes, providing solutions that enable easier compliance and security management, thereby building customer trust and accelerating sales cycles.
51 - 200 employees
Founded 2019
📋 Compliance
🔐 Security
🤖 Artificial Intelligence
💰 Series B on 2022-02
Customer Experience Representative
October 2
Secureframe
Compliance • Security • Artificial Intelligence
Secureframe is a company that specializes in automating compliance processes to help businesses efficiently manage their security, risk, and compliance tasks. With a platform supported by AI, Secureframe offers tools for automated evidence collection, risk management, and continuous monitoring, allowing companies to streamline their compliance with various frameworks such as SOC 2, ISO 27001, HIPAA, PCI DSS, and GDPR. Its services cater to businesses of all sizes, providing solutions that enable easier compliance and security management, thereby building customer trust and accelerating sales cycles.
51 - 200 employees
Founded 2019
📋 Compliance
🔐 Security
🤖 Artificial Intelligence
💰 Series B on 2022-02
📋 Description
• - Become a technical product knowledge expert on our platform with guidance from our team members. We’re a team, and your success is our success! • - Provide a positive experience to the customer within our internal SLA • - Coordinate with internal engineering on the QA of bugs and feature requests to improve our products • - Timely and accurately respond to our customers' queries within the established SLAs • - Serve as a technical expert to increase satisfaction when working with customers via phone calls, email, or video calls • - Work alongside our Customer Success Managers to help customers smooth out the compliance journey • - Analyze and share feedback with our Engineering team to troubleshoot issues and track their impact, and fixes • - Analyze and report feature requests to the Product Team • - Look for and recommend improvements to current workflows and features. Promote the ongoing internal learning and success of our team by sharing knowledge via collaboration • - Create internal documentation around best practices
🎯 Requirements
• - 3 years minimum of relevant work experience • - Experience with support and ticketing systems like Zendesk, Jira, SFDC, etc • - Resourceful, self-starter, and customer-centric • - Can meet customers where they are in terms of a technical knowledge standpoint • - Showcase your experience supporting AWS, we want you to be the expert in the group • - A problem solver, to assist our customers with technical questions and issues. Come up with solutions and communicate with both technical and non-technical users • - Adept at technical documentation • - Ability to work Pacific Time regardless of your location
🏖️ Benefits
• - Medical, dental, and vision benefits for you and your dependent(s) • - Flexible PTO • - 401(k) • - Paid family leave • - Ground floor opportunity as an early member of the team
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