Client Services Director

Job not on LinkedIn

October 4

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

📁 Client Services

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Sedgwick

WebsiteLinkedInAll Job Openings

Insurance • Enterprise • Compliance

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

10,000+ employees

🏢 Enterprise

📋 Compliance

📋 Description

• To determine account management strategies related to client service plans • To be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business • To provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models • To oversee the work of other local Client Services staff • Providing stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs • Conducting pre-renewal visits reviewing client loss experience and general company performance • Reviewing and identifying areas of potential dissatisfaction prior to renewal meetings • Performing client renewal, contract revision, and Client Service Instruction preparation for complex programs • Negotiating changes or improvements to service plan • Facilitating the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments • Coordinating client invoicing, audits and accounts receivable follow up for assigned clients • Resolving all major customer service issues • Identifying and soliciting cross-selling opportunities • Participating in local insurance community through advanced education and affiliation memberships • Supervising and directing personnel assigned to programs requiring multiple Account Representatives • Ensuring compliance with all applicable Quality initiatives

🎯 Requirements

• Bachelor's degree from an accredited college or university preferred • CPCU, AIC and/or ARM or other related designation preferred • Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity • Excellent oral and written communication, including presentation skills • PC literate, including Microsoft Office products • Analytical and interpretive skills • Strong organizational skills • Excellent interpersonal skills • Excellent negotiation and facilitation skills • Strong understanding of workers compensation, liability and disability claims management • In-depth knowledge of client servicing

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities