Configuration Business Consultant

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October 25

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Sedgwick

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Insurance • Enterprise • Compliance

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

10,000+ employees

🏢 Enterprise

📋 Compliance

📋 Description

• Ensure product quality and regulatory standards compliance by line-of-business • Establish policies and procedures • Develop and train colleagues on technical components of new programs • Facilitate discussions with clients during implementation and as program changes are required over time • Analyze client and federal/state benefits; makes recommendations regarding configuration and process options • Maintain and verify client and federal/state benefit parameters in the claims management system and researches issues to resolution • Complete client data conversions by analyzing client / vendor files, mapping to standard templates, and working with vendors within expected timeframes set by Implementation • Maintain complete understanding of program design, processes, client expectations and partner relationships; makes recommendations for improvements; and develops best practices for disability and leave operational processes • Develop and manage the training of processes and requirements; leads training initiatives for colleagues and clients as needed • Lead projects focused on large process, procedural and/or compliance changes/updates; communicate changes/updates to field offices, and other applicable departments and business units regarding regulatory requirements and changes • Play a key role in maintaining client relationships, assists in new business productions, and represents Company with specified industry groups • Provide support, guidance, leadership and motivation to promote maximum performance • Maintain team and client-facing artifacts as process and application changes are made

🎯 Requirements

• Bachelor's degree from an accredited college or university preferred • Ten (10) years of claims management, and/or other related experience or equivalent combination of education and experience required • Two (2) years supervisory experience preferred • In depth knowledge of claims management and/or absence management processes and procedures • Excellent oral and written communication, including presentation skills • PC literate, including Microsoft Office products • Analytical and interpretive skills • Strong organizational skills • Excellent interpersonal skills • Excellent negotiation skills • Self motivated • Ability and willingness to take initiative • Ability to work in a team environment • Ability to meet or exceed Service Expectations

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities • Work-life balance