Quality Assurance Specialist

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Assess performance of internal, client or vendor case files or records at regular intervals for accuracy, consistency and compliance with service level expectations and service agreements. • Identifies trends and areas of opportunity for increased service efficiency, education and quality. • Works in partnership with stakeholders to ensure all required and relevant data elements are accurately captured in the client relationship management system. • Compiles audit results and submits to manager for review. • Provides audit results for quarterly stewardship reports. • Monitors ongoing action items logs and project plans with appropriate stakeholders. • Updates vendor resources to mapping program.

🎯 Requirements

• Bachelor's degree from an accredited college or university (preferred) • Full adjusting license in one or more provinces • Minimum of Four (4) years of investigative experience or equivalent combination of education and experience required. • Oral and written communication skills • PC literate, including Microsoft Office, Excel, PowerPoint products • Analytical and interpretive skills • Strong organizational skills • Ability to work independently or in a team environment • Ability to meet or exceed Performance Competencies

🏖️ Benefits

• A caring culture • Work-life balance