User Experience Researcher III

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November 25

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SelectQuote Insurance Services

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Healthcare Insurance • Finance • B2C

SelectQuote Insurance Services is a leading term life insurance sales agency that also provides auto, home, and Medicare insurance. Customers can save on life insurance without the need for a medical exam, offering budget-friendly, fully underwritten rates. The company is known for its hassle-free process of shopping and comparing insurance options from highly rated carriers, allowing customers to find the best rates available. SelectQuote acts as a convenient one-stop shop for various insurance needs and offers free, unbiased quotes with the help of experienced licensed insurance agents.

1001 - 5000 employees

Founded 1985

⚕️ Healthcare Insurance

💸 Finance

👥 B2C

📋 Description

• Lead Complex Research Projects: Independently design, manage and execute end-to-end strategic research projects particularly those requiring strong quantitative analysis. • Apply Quantitative Expertise: Serve as the team's go-to expert for quantitative methods. This includes rigorous survey design, statistical analysis, A/B test analysis, and analyzing behavioral/product analytics data. • Integrate Mixed-Methods: Complement your quantitative findings with qualitative methods (such as usability testing and in-depth interviews) to add the 'why' to your 'what', creating a holistic picture of our users. • Translate Data into Insights: Synthesize complex data from multiple sources—potentially leveraging AI-driven tools for large-scale analysis and pattern identification—into clear, concise, and actionable recommendations. • Partner with Product Teams: Collaborate closely with Product Managers, Designers, and Engineers to identify research needs, share findings, and directly influence roadmaps and design solutions focused on conversion, user trust, and task completion. • Develop and Deploy UX Metrics: Collaborate with stakeholders to define, establish, and track key UX metrics (e.g. task success, perceived trust, reduction in friction) to measure the impact of design and product improvements. • Explore New Methods: Rapidly embrace emerging research tools and platforms—including AI-powered analysis platforms and automation—applying them to your projects to increase efficiency and the quality of insights.

🎯 Requirements

• Bachelor’s degree (or equivalent experience) required • 5+ years of experience in applied User Experience Research or a related field with a strong user-centric focus • Strong hands-on expertise in quantitative research methods including survey design, sampling, statistical analysis (e.g. t-tests, ANOVA, regression), and experimental design (A/B/n testing) • Strong stakeholder management skills with experience collaborating closely with Product Managers, Designers, and Engineers to influence product decisions • Excellent communication skills with the ability to clearly articulate complex methods and findings to a non-technical audience • A keen interest and/or hands-on experience with emerging research tools and platforms, particularly those leveraging AI for tasks like qualitative data coding, sentiment analysis, or predictive modeling.

🏖️ Benefits

• Competitive Medical, Dental, and Vision insurance • HSA/FSA • Voluntary Hospital Indemnity, Critical Illness, accident insurance, and short term disability • Voluntary Life Insurance for self, spouse and dependent • Company-paid Basic Life Insurance and Long Term Disability • Retirement plan and employer match contribution with Profit Share • Tuition Reimbursement program • Company perks and discount program • Engaging Wellness and financial education resources • Employee Assistance Program • Incentive Plans