Sentrex Health Solutions
501 - 1000 employees
Founded 2017
🏥 Healthcare
💊 Pharmaceuticals
🤝 B2B
Healthcare • Pharmaceuticals • B2B
Sentrex Health Solutions is a Canadian specialty healthcare services company that partners with pharmaceutical companies, clinics, and patients to deliver customized specialty care solutions. They provide specialty pharmacy distribution and 3PL services, patient support programs, and purpose-built technology to streamline complex care and improve patient access and outcomes. Sentrex works B2B with pharmaceutical partners and healthcare providers while offering direct patient support and clinic-focused solutions.
Care Navigator Supervisor, Patient Programs
🔥 0 minutes ago
🗣️🇫🇷 French Required
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Sentrex Health Solutions
501 - 1000 employees
Founded 2017
🏥 Healthcare
💊 Pharmaceuticals
🤝 B2B
Healthcare • Pharmaceuticals • B2B
Sentrex Health Solutions is a Canadian specialty healthcare services company that partners with pharmaceutical companies, clinics, and patients to deliver customized specialty care solutions. They provide specialty pharmacy distribution and 3PL services, patient support programs, and purpose-built technology to streamline complex care and improve patient access and outcomes. Sentrex works B2B with pharmaceutical partners and healthcare providers while offering direct patient support and clinic-focused solutions.
📋 Description
• Provide day-to-day leadership, coaching, and performance support to Program Coordinators and Care Navigators • Monitor individual and team performance metrics, SOP adherence, quality standards, and KPIs • Support recruitment, onboarding, and ongoing training • Provide constructive feedback and recommend corrective actions • Foster a collaborative, patient-centered team culture • Oversee enrollment coordination, welcome calls, reimbursement navigation, case documentation, and adherence outreach • Monitor caseload volume and provide input on resource allocation • Troubleshoot and resolve escalated issues • Collaborate with internal teams and partners to address operational challenges and improve efficiency • Implement scheduling improvements, workflow optimizations, and process updates • Review performance metrics and case activity reports to identify trends and improvement opportunities • Assist with special projects, system enhancements, and new service offerings • Participate in training initiatives, professional development activities, and program updates • Assist with technical project setup, including telephony systems, data collection tools, and reporting requirements • Implement contact center strategies to support case managers and enhance performance • Monitor call quality and provide feedback on soft skills and technical content • Track monthly results against goals and take corrective action to meet business objectives • Perform additional duties as assigned by the manager
🎯 Requirements
• A university degree in a healthcare or life sciences-related field is preferred • Minimum of 1–3 years of supervisory or management experience • Prior reimbursement experience and/or Team Leader experience in a Contact Centre and/or pharmaceutical industry experience preferred • Experience in a fast-paced work environment with fluctuating demand for services • Experience executing business strategies, including establishing KPIs and reporting processes • Proven experience leading a team through organizational change • Proven success leading and developing a team, working with indirect reports and cross-functional partners • Demonstrated technical competence and ability to understand and troubleshoot fundamental technical issues • Bilingualism (English/French) is required in Quebec • Effective oral and written communication with internal and external customers and stakeholders • Excellent interpersonal and communication skills • Effective analytical and problem-solving skills • Strong understanding of PSP operations, field support, reimbursement services, reporting, and people management
🏖️ Benefits
• State-of-the-art facilities to provide high-quality products and services • Collaborative, engaging workplace culture • Flexible working environment that promotes a healthy work-life balance • Diverse and inclusive culture • Employee Development Program • Industry-leading, in-house corporate training offered throughout the year • Competitive Salary • Generous vacation entitlement • Wellness Program (5 paid days off for your well-being!) • Paid Sick Days • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance • Employee & Family Assistance Program • RRSP Matching Program • Accommodations can be made available upon request for candidates taking part in the selection process
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