Patient Care Navigator

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Sentrex Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

💊 Pharmaceuticals

🤝 B2B

Healthcare • Pharmaceuticals • B2B

Sentrex Health Solutions is a Canadian specialty healthcare services company that partners with pharmaceutical companies, clinics, and patients to deliver customized specialty care solutions. They provide specialty pharmacy distribution and 3PL services, patient support programs, and purpose-built technology to streamline complex care and improve patient access and outcomes. Sentrex works B2B with pharmaceutical partners and healthcare providers while offering direct patient support and clinic-focused solutions.

📋 Description

• Manage initiation of patient enrollments, reimbursement processes, and service coordination for enrolled patients • Provide continuous patient support to facilitate timely access to prescribed therapy • Enroll patients into the Patient Support Program • Respond efficiently and courteously to calls, emails, and voicemails • Navigate Canadian reimbursement processes to secure coverage for disease states, products, and testing • Build relationships with patients, caregivers, physicians, and healthcare teams • Process and track tasks and patient services within required timelines • Update the CRM electronically and provide proactive updates to patients and clinics • Report Adverse Events and Severe Adverse Events according to SOP guidelines • Maintain service levels for clients, projects, and initiatives • Collaborate with internal business units and provide feedback to the Manager • Complete billing, timesheets, expense, mileage, and CRM reports • Participate in relationship-building and special projects • Maintain professionalism, confidentiality, and discretion • Perform additional duties as assigned by the Manager

🎯 Requirements

• Previous experience working within a Patient Support Program required • Bachelor’s degree in a related field or equivalent work experience • Previous specialty pharmacy experience considered a strong asset • Experience in Immunology, Dermatology, Hepatology, and/or Gastroenterology disease states • Experience working directly with Physicians and understanding patient flow • Proficiency in Microsoft Office, phone systems, and databases such as ERP/CRM • Extensive computer and software skills • Strong organizational skills and ability to manage changing priorities independently • Accurate data entry into paper and electronic forms with strong attention to detail • Ability to work independently with minimal supervision • Knowledge of private and public reimbursement structures, systems, and navigation processes required • Must work from home and have a quiet, private home office space • Excellent verbal and written communication skills in English • Strong analytical skills, including interpretation of regulations and legislation • Knowledge of the pharmaceutical distribution industry required • Excellent interpersonal, customer service, problem-solving, and conflict-resolution skills • Ability to maintain confidentiality and discretion • Adaptability and a track record of success during growth and organizational change • Proven ability to develop trust and influence at multiple levels • Exceptional organizational and relationship-building skills

🏖️ Benefits

• Flexible working environment that promotes a healthy work-life balance • Diverse and inclusive culture • Employee Development Program • Industry-leading, in-house corporate training offered throughout the year • Competitive Salary • Generous vacation entitlement • Wellness Program (5 paid days off for your well-being!) • Paid Sick Days • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance • Employee & Family Assistance Program • RRSP Matching Program • Accommodations available upon request during the selection process