Customer Service Agent

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November 1

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Senture, LLC

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B2B • Customer Support • Enterprise

Senture, LLC is a leading provider of multichannel contact center and business process outsourcing (BPO) solutions. The company partners with clients to elevate customer interactions through strategic insights and effective service delivery. With a strong emphasis on technical support and customer satisfaction, Senture operates in both public and private sectors, leveraging their 20 years of experience and over 4,000 employees to drive performance and exceed client goals.

1001 - 5000 employees

Founded 2003

🤝 B2B

🏢 Enterprise

📋 Description

• Handle both inbound and outbound calls with professionalism and care. • Use web-based tools to resolve inquiries efficiently. • Ensure every customer interaction is smooth, helpful, and positive. • Document each customers inquiry information into a database. • Verify customers information, making corrections and updates as needed. • Actively listen to recognize opportunities to offer additional information to callers. • Follow-up with callers as necessary. • Use statistical contact center data to make improvements to performance. • Outbound calling for surveying to obtain client specific information. • Shift and Schedule adherence.

🎯 Requirements

• High School Diploma or GED • Prior call center or customer service experience highly desired • Effective verbal and written communication skills • Ability to multi-task • Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs • Ability to sit for extended periods of time • Ability to successfully pass a background investigation and drug screen • Must successfully pass preemployment criteria testing and internet speed test • Enclosed and secure work area with zero distractions • Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office. • Must be able to meet the minimum internet speed requirements of the program. Hotspots, satellite and wireless internet service is NOT allowed for this role.

🏖️ Benefits

• Flexible working arrangements