Member Engagement Coordinator, Bilingual Spanish

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September 6

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Senture, LLC

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B2B • Customer Support • Enterprise

Senture, LLC is a leading provider of multichannel contact center and business process outsourcing (BPO) solutions. The company partners with clients to elevate customer interactions through strategic insights and effective service delivery. With a strong emphasis on technical support and customer satisfaction, Senture operates in both public and private sectors, leveraging their 20 years of experience and over 4,000 employees to drive performance and exceed client goals.

1001 - 5000 employees

Founded 2003

🤝 B2B

🏢 Enterprise

📋 Description

• Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule free in-home or virtual health evaluations with licensed providers (approximately 85% outbound, 15% inbound) • Utilize pre-approved scripts to engage members and explain scheduling details • Overcome objections using prepared rebuttals and persuasive communication • Schedule, adjust, reschedule, or cancel appointments using multiple systems • Meet daily performance metrics including appointments, calls, handle time, and productivity • Be available to complete overtime when required and participate in peer side-by-side coaching • Follow HIPAA guidelines to protect member privacy and report member complaints to supervisors immediately

🎯 Requirements

• High School Diploma or equivalent • Fluent in Spanish (read, write, and conversation) • Desire to work in a results-driven outbound call center environment • Strong sales aptitude with a focus on earning monthly incentives • Motivated to achieve productivity goals with a strong work ethic • Excellent communication skills, friendly, and conversational with members • Ability to follow a fixed daily schedule, comply with feedback, and maintain confidentiality • Proficiency in using multiple computer systems simultaneously • Previous experience in high-volume (back-to-back) call centers and with auto-dialers is highly desirable • Authorized to work in the United States • Successful completion of pre-hire testing, background check, and drug screening • If hired, provide two valid, in-date IDs and proof of education during onboarding process • Work from Home Requirements: reliable, cabled internet service (20mbps upload, 5mbps download, latency ≤100 ms); satellite, cellular, hotspot, or wifi connection not acceptable; quiet and secure workspace; employees must provide their own workspace furniture • Accountability for work schedules and compliance with security standards

🏖️ Benefits

• 2 weeks of paid, mandatory training (100% attendance required) • Competitive benefits • PTO (paid time off) • Growth and development opportunities • All equipment provided • Tiered incentive plan (Full-time Coordinators can earn up to $1,125 per month)