Care Coordinator – Nurse

Job not on LinkedIn

🔥 2 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Serefin

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

📡 Telecommunications

🏛️ Government

Healthcare Insurance • Telecommunications • Government

Serefin is a comprehensive service provider focused on simplifying healthcare navigation and enhancing accessibility. Their person-centered approach aims to make healthcare journeys easier through care coordination that puts people and families first. They offer solutions tailored to healthcare needs, emphasizing mental wellbeing, physical clinic services, and corporate employee assistance programs. Serefin also provides specialized services for industries such as government, finance, and telecom, through their contact center operations that streamline customer access and improve experiences. Their efficient care coordination services differentiate insurance programs and help optimize the utilization of benefits. With an integrated approach, they aim to improve health outcomes by transforming transactions into care plans and providing ongoing support.

📋 Description

• Complete intakes and nursing assessments to understand client needs, health history, social supports, caregiver needs, goals and appropriate program/resource pathways. • Develop, document and update care coordination plans with clients and caregivers, including priorities, realistic goals, follow-up actions and clear next steps. • Support clients, caregivers and families through empathetic education, coaching and motivational interviewing so they understand provider instructions, symptoms, care plans, treatments, records and self-management needs. • Navigate healthcare, community, social, benefits, workplace, wellness, travel and virtual resources; support appointment preparation, referrals and follow-up; identify gaps; and advocate respectfully for access, continuity and client preferences. • Coordinate and share relevant information with authorized providers, care team members, program partners and internal colleagues in a timely, privacy-compliant manner to support transitions, reduce duplication and improve continuity of care. • Provide non-emergency guidance, check-ins and monitoring; recognize changes, symptom concerns, mental wellbeing or caregiver concerns; and escalate for clinical review, provider follow-up or emergency care as appropriate. • Use Serefin digital platforms, documentation tools and communication pathways securely to consolidate health information, manage caseload priorities, maintain confidentiality and support high-quality care. • Collaborate with colleagues and leaders to strengthen care coordination resources, referral/resource libraries, workflows, digital tools, platforms and communication pathways; participate in meetings, training and quality improvement. • Work independently with sound judgement while remaining responsive, team-oriented and aligned with clinical standards, policies and operational needs. • Support the organization's operational priorities and contribute to other business initiatives as required.

🎯 Requirements

• Registered Nurse (RN), Registered Practical Nurse (RPN), or Licensed Practical Nurse (LPN) currently registered and in good standing with their respective college. • Minimum 3 years of nursing experience in acute care (e.g., Emergency, Medicine, ICU), community care, primary care, complex care, or a related setting. • Experience in nursing with the elderly population and individuals with complex needs is desirable. • Strong assessment, triage, documentation, teaching, and coaching skills. • Ability to support clients, caregivers and families through complex, sensitive or emotional conversations with empathy, professionalism, cultural humility and clear boundaries. • Demonstrated problem-solving, decision-making, and critical thinking skills while effectively managing multiple priorities. • Works well both collaboratively and independently. • Excellent interpersonal and communication skills, both oral and written. • Proficiency in English is required. French fluency is strongly preferred; additional languages are an asset. • Comfortable using technology, including electronic documentation platforms, Microsoft 365 applications, telephone systems, and other digital tools. • Must have a private, secure workspace with a door that can be closed to maintain client privacy and confidentiality. • Up-to-date Police Reference Check. • The role requires the ability to work regularly on evenings, nights, weekends and statutory holidays.