Virtual Registered Nurse – Care Coordinator, Bilingual English/Arabic

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September 11

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Serefin

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Healthcare Insurance • Telecommunications • Government

Serefin is a comprehensive service provider focused on simplifying healthcare navigation and enhancing accessibility. Their person-centered approach aims to make healthcare journeys easier through care coordination that puts people and families first. They offer solutions tailored to healthcare needs, emphasizing mental wellbeing, physical clinic services, and corporate employee assistance programs. Serefin also provides specialized services for industries such as government, finance, and telecom, through their contact center operations that streamline customer access and improve experiences. Their efficient care coordination services differentiate insurance programs and help optimize the utilization of benefits. With an integrated approach, they aim to improve health outcomes by transforming transactions into care plans and providing ongoing support.

201 - 500 employees

⚕️ Healthcare Insurance

📡 Telecommunications

🏛️ Government

📋 Description

• Assist patients and their families in understanding healthcare providers' findings, instructions, and advice • Ensure clinical orders and care plans are executed and kept up to date • Utilize motivational interviewing techniques to communicate progress or deviations to patients, families, and care providers • Assist patients and families in navigating available support resources, including appointment bookings, attendance, and follow-up instructions • Provide pre-travel advice and guidance to empower clients to travel safely within and outside of Canada • Offer support to clients with non-emergency questions and concerns while traveling and follow up post-travel to ensure continuity of care • Provide mental health support to patients through coaching and counseling • Understand crisis intervention and provide immediate assistance for individuals in need • Facilitate online therapeutic and counseling sessions for anxiety, depression, stress, relationship issues, and other mental health concerns • Consolidate health records ensuring accessibility for Care Coordinator, patients, and families • Employ patient education and coaching principles to empower patients and families in care decisions • Assist in shaping health management technology to optimize patient experience • Collaborate with team members to expand resource library and participate in team meetings for continuous improvement • Actively participate in ongoing professional development and training • Support the organization’s operational goals and other aspects of the business as required

🎯 Requirements

• Registered Nurse currently registered and in good standing with their college • Current BLS Certificate required • Minimum 2-5 years of acute care nursing experience (e.g., Emergency, mental health/psychiatry, ICU) • Minimum of 2 years of mental health clinical experience in therapy or counseling • Experience in nursing with the elderly population and individuals with complex needs is desirable • Ability to medically triage patient situations as needed with minimal supervision using a standardized assessment tool • Flexible in engaging with families and comfortable navigating challenging conversations with compassion and empathy • Excellent patient assessment and teaching skills • Demonstrated problem-solving, decision-making, and critical thinking skills while effectively managing multiple priorities • Works well both collaboratively and independently • Excellent interpersonal and communication skills, both oral and written • Fluency in English and Arabic, both verbal and written, is required • Comfortable using technology, including telephone systems, software programs, and Microsoft • Must have a private room with a closed door for work • Up-to-date Police Reference Check • Ability to work regularly on evenings, nights, and weekends

🏖️ Benefits

• Fully remote work • Ongoing professional development and training • Opportunity to work on an innovative virtual health team