Customer Success Engineer

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December 28, 2024

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SerpApi

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API • Artificial Intelligence • Productivity

SerpApi is a company based in Austin, TX, specializing in providing APIs for accessing and scraping search engine results from various platforms, including Google, Bing, and others. They offer a range of APIs that facilitate easy integration for developers, allowing businesses to automate their SEO efforts, monitor prices, and gather data for competitive analysis. Their services are designed for developers looking to optimize their search engine data retrieval processes.

11 - 50 employees

Founded 2017

🔌 API

🤖 Artificial Intelligence

⚡ Productivity

📋 Description

• Provide technical and sales support to clients. • Maintain excellent client relationships. • Investigate bugs and document possible causes. • Work with Ruby, JavaScript, or Python for troubleshooting. • Handle invoicing and follow up with customers. • Reach out to ensure customer satisfaction. • Provide sales support and identify upsell opportunities. • Write blog posts to educate clients on products. • Negotiate enterprise contracts with clients. • Collaborate with teams for high-quality customer service. • Give feedback to development team for product improvement.

🎯 Requirements

• Experience in B2B SaaS is a plus. • Sales experience is a plus. • Programming knowledge to troubleshoot customer issues.

🏖️ Benefits

• High compensation, bonuses, and career opportunities around the globe. • Competitive pay, around 20% more than local averages. • Profit share bonuses for full-time members. • Internal career paths and training reimbursement up to 50%. • Transparency in organization and operations. • A remote-first work environment. • Flexible schedules for team members. • High-trust in team members for independent contributions.