Banking Systems Application Manager

🕒 March 31

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Servbank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💸 Finance

🏦 Banking

💳 Fintech

Finance • Banking • Fintech

Servbank is a full-service subservicer that focuses on providing a unique customer experience by blending dedicated professionals with innovative technology. Founded in 1994 in Illinois and operating under First Allied Bank, Servbank is recognized as one of the nation’s Top 10 subservicing providers. Their mission is to deliver superior customer service and personalized support, providing clients with a fully transparent and accessible view of their portfolios. Servbank aims to drive business success while promoting their tagline of 'Grow Happiness.

📋 Description

• Management of key banking applications, including but not limited to Deposit and Loan Core operating system, item processing systems, treasury management applications (including online banking, remote deposit, positive pay) and other banking systems. • Partner with business lines to determine their needs and identify, recommend, and configure solutions to improve processes and functionality related to internal applications. • Develop and write business and functional requirements for application changes. • Maintain comprehensive documentation of system configurations, procedures, and changes. • Manage, setup, configure the system along with documenting specific application configurations and business-as-usual (BAU) system changes. • Organize and oversee team testing methodology for test scripts and ensure comprehensive full-cycle testing. • Identify risks to the bank and its customers, and work with business partners to mitigate and eliminate these risks. • Assist in defining product vision, roadmap, and growth opportunities, and communicate with stakeholders throughout the project. • Create process documentation, project content, and inputs into project deliverables, assist with training for end-users and provide ongoing support for the banking systems. • Advocate for and socialize project deliverables with key stakeholders. • Support planning and facilitation of business working sessions, resulting in changes to the product backlog. • Participate, facilitate, or lead multiple aspects of technology and process delivery, including analysis, requirements, design, testing, training, release management, and support. • Conduct working sessions with extended field team members and subject matter experts to address gaps and open items in product creation. • Perform user testing sessions and recommend product improvements. • Facilitate proof-of-concept and pilot activities to validate solutions and benefits. • Align business and IT stakeholders on product functions and objectives through clear and concise communication. • Conduct regular performance evaluations to assess individual and team achievements, provide constructive feedback, and identify areas for improvement to enhance overall productivity. • Oversee and coordinate team responsibilities to ensure efficient workflow and achievement of project goals.

🎯 Requirements

• Bachelor's degree in Business, Information Technology, or a related field. • Proficiency in data migration, data cleansing, and data integration techniques. • Proven experience as a Business Systems Administrator or similar role in the banking industry. • Strong understanding of banking regulations, compliance, banking operations and digital product development. • Excellent analytical, problem-solving, project management skills, with the ability to troubleshoot complex technical issues. • Ability to communicate effectively with both technical and non-technical stakeholders. • Proficiency in business analysis tools and methodologies. • Ability to take initiative and prioritize tasks; good time-management, problem-prevention, problem-solving, and analytical skills. • Preferred experience with FISERV banking solutions, FISERV DNA Core, Commercial Center, SCO. • Recommended experience with banking acquisitions, data mapping and system integration.