ServiceNow Technical Consultant - Managed Services

July 2

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 ServiceNow

🦅 H1B Visa Sponsor

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ServiceNow

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Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

📋 Description

• Be a member of the overall implementation project team. • Drives process definition, re-engineering, improvement, and gap analysis of current/to-be processes. Identifies solutions from a people, process and technology perspective during workshops with key client sponsors and stakeholders, generating the required outputs to the level required for the subsequent stages of the engagement. • Identifying areas of business process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons, and risks. • Communicating with your team and client business process and requirements, ensuring that proposed solutions meet client expectations. • Provide guidance and deliver successful implementation of the to-be processes in partnership with other members of the project team, including industry partners working as part of the same project team. • Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their associated processes. • Serve as a liaison between client and technical implementation team. • Ensuring process-related deliverables to clients are complete, consistent, high quality, and timely, and delivering valued outcomes. • Collaborate and contribute to the creation, deployment and maintenance of process best practices and standards. • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.

🎯 Requirements

• ServiceNow Certified Implementation Specialist- ITSM. • Certified ServiceNow Administrator (CSA) • ServiceNow Certified Developer is preferred but not required. • Another CIS is preferred but not required. • (2) ServiceNow Micro Certifications is preferred but not required. • Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during Managed Service contract term. • Knowledge and experience in Agile methodology, including creation of user stories. • Understanding of JavaScript and HTML • Must be a US Citizen • Ability to wear multiple hats for an implementation. • Strong interpersonal skills, client centric attitude, ability to deal with cultural diversity • Proven team player and team builder

🏖️ Benefits

• Remote FTE work • Healthcare Benefits/401K Plan • Working for a passionate ServiceNow Specialist Partner