Director, Legal Operations – Chief of Staff

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November 4

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ServiceTitan

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SaaS • B2B • Marketplace

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200M Series G on 2021-06

📋 Description

• Own Legal team budget planning and management including outside counsel spend, technology investments, and headcount planning. • Develop and implement cost-saving strategies, managing external counsel and vendor spend. • Provide regular, detailed financial reporting and analysis to legal leadership. • Design, implement, and maintain robust legal processes that scale with ServiceTitan's growth trajectory. • Lead legal project management initiatives for complex transactions, policy rollouts, and training. • Establish and track key performance indicators (KPIs) and attainment of goals for the Legal team to measure workload, productivity, quality, and cycle times. • Collaborate across the Legal team to identify and tackle opportunities for standardization and streamlining of cross-functional legal workflows to eliminate bottlenecks and ensure consistency. • Act as a central coordinator for all significant Legal team projects and initiatives, ensuring alignment with the legal leadership’s strategic priorities. • Develop and manage the departmental roadmap, tracking progress, identifying risks, and ensuring timely completion of goals across functions with the legal team. • Manage internal communications and meeting cadences for the legal leadership team, ensuring clear alignment and follow-up on action items. • Lead cross-training initiatives to build legal team capabilities and reduce single points of failure. • Lead the research, evaluation, piloting and deployment of AI technologies for use cases both within the Legal team and in partnership with key Legal stakeholders. • Develop a risk-mitigated deployment strategy for new legal technology, focusing on data security, privacy, and ethical AI usage. • Champion the adoption of new legal technology and provide training and support to maximize department-wide utilization and productivity gains.

🎯 Requirements

• Bachelor’s degree in Business, Finance, Law, or a related field. • JD from accredited law school with active bar admission preferred. • Legal operations certification (e.g., CLOC) a plus. • 5+ years of legal operations, consulting, or business operations experience with at least 2 years in legal department operations at a technology company (SaaS a plus). • Strong financial acumen with experience in budget management, vendor negotiations, and cost optimization. • Project management expertise with ability to lead complex, multi-stakeholder initiatives. • Demonstrated experience with legal technology including contract management systems, legal research platforms, and workflow tools. • Deep understanding of the current legal technology landscape, including CLM, e-billing, matter management systems, and emerging AI tools for legal productivity. • Exceptional communication and interpersonal skills, with the ability to influence.

🏖️ Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. • Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.