Director, Pest and Lawn Success – Onboarding

October 10

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ServiceTitan

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SaaS • B2B • Marketplace

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200M Series G on 2021-06

📋 Description

• You will serve as a leader on the broader Client Services Leadership team, contributing to the client success vision and multi-year strategy. • You'll be responsible for the strategic goals and tactical execution for the Pest & Lawn business unit, overseeing the entire post - sales implementation customer lifecycle. • Build and mentor a world-class team by recruiting top performers, coaching them to achieve desired business outcomes, and fostering a continuous learning environment. • Define and manage all operational metrics, from high-level KPIs to individual scorecards, to measure performance and ensure key financial objectives are realized. • Develop and implement processes to positively influence key client business metrics, quickly addressing at-risk client situations. • Oversee the development of the Mergers & Acquisition program framework and methodology. • Act as a leadership sponsor for customer escalation calls and establish strong relationships with executives at key clients. • Foster healthy and constructive relationships with other senior leaders within the broader ServiceTitan organization to ensure consistency and focus on client outcomes through all post-sale touch points.

🎯 Requirements

• 7+ years of experience in leading customer-facing organizations, ideally in a B2B SaaS environment. • 10+ years of experience in post sales: Success, Onboarding and Account Management roles, including upsell and renewal responsibilities. • Expert-level understanding of value drivers in recurring revenue business models. • Experience in the Pest & Lawn industry is a plus. • Experience in a fast-paced, agile tech environment with proven talent management skills. • Strong empathy for customers and a passion for revenue and growth. • Excellent communication, presentation, and leadership skills with the ability to influence senior customer leadership. • An analytical and process-oriented mindset with a desire for continuous learning and improvement. • A Bachelor's degree is preferred, with a preference for computer science or related degrees; an MBA or relevant graduate degree is strongly preferred.

🏖️ Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents). • FSA and HSA , 401k match, and telehealth options including memberships to One Medical. • Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement. • On demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.