Customer Service Agent, English/French

🕒 July 31

🇨🇦 Canada – Remote

💵 $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 49%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sezzle

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

💳 Fintech

👥 B2C

🛍️ eCommerce

Fintech • B2C • eCommerce

Sezzle is a financial technology company that offers a "buy now, pay later" service, allowing consumers to purchase products and pay for them in four interest-free installments over six weeks. The Sezzle app provides users with a flexible financing alternative to traditional credit cards, enabling instant approval decisions without impacting credit scores. Sezzle partners with various top brands, including Amazon, Walmart, and Target, to offer in-app and in-store payment options. The company's mission is to empower consumers financially by providing more financial freedom and control. It is available as a mobile app, with millions of downloads and high user ratings, and works towards accessibility and inclusion on its platform.

📋 Description

• Provide clear, prompt, detailed, empathetic, and customer-oriented support to consumers • Develop product knowledge and understand Sezzle’s product details • Resolve basic to complex customer inquiries via email, live chat, and phone • Build a network of support and trust with the customer support team • Understand how customers use Sezzle services and provide feedback to Product and Development teams • Advocate for customers and identify improvements in products or processes • Seek solutions to customer needs, communicate trends to leadership, and suggest innovative customer-experience solutions • Complete 3–4 training weeks

🎯 Requirements

• Must be based in Canada and cannot work outside of the country • Fluent in written and spoken English • Fluent in written and spoken French • Proven success in a fast-paced support environment • Exceptional verbal and written communication skills for technical customer support via phone, email, and live chat • Ability to manage multiple tasks and use personal judgment to take initiative • Ability to investigate system or process details to solve customer problems • Excitement to learn new technologies and help customers succeed • 3+ years of customer support experience • Experience with email, phone, and/or live chat support involving complex issues, troubleshooting, and problem resolution, preferably with software • Bachelor’s degree or an equivalent combination of education and experience • Zendesk, LiveAgent, or Jira experience is a plus • Full availability during the first 2 months; no vacations approved during this period • Ability to work a fixed shift based in Central Standard Time

🏖️ Benefits

• Volunteer hours and sabbatical • Life, LTD, medical, dental and vision insurance • Highly discounted LifeTime gym membership • RRSP with employer match • Competitive salary • Bonus structure • Benefits package • Collaborative fun co-workers • Opportunity to join the fastest growing FinTech alongside motivated and driven individuals