Operations Analyst

9 hours ago

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Sezzle

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Fintech • B2C • eCommerce

Sezzle is a financial technology company that offers a "buy now, pay later" service, allowing consumers to purchase products and pay for them in four interest-free installments over six weeks. The Sezzle app provides users with a flexible financing alternative to traditional credit cards, enabling instant approval decisions without impacting credit scores. Sezzle partners with various top brands, including Amazon, Walmart, and Target, to offer in-app and in-store payment options. The company's mission is to empower consumers financially by providing more financial freedom and control. It is available as a mobile app, with millions of downloads and high user ratings, and works towards accessibility and inclusion on its platform.

201 - 500 employees

Founded 2016

💳 Fintech

👥 B2C

🛍️ eCommerce

📋 Description

• Investigate, triage, and escalate bugs or system issues across product and engineering teams. • Analyze data to identify patterns, root causes, and potential solutions. • Work with SQL, logs, APIs, and internal tooling to validate hypotheses and confirm system behavior. • Communicate findings clearly to both technical and non-technical stakeholders. • Collaborate with engineering, product, and support teams to ensure timely resolution of issues. • Break down ambiguous problems into structured steps and actionable insights. • Manage multiple investigations simultaneously while maintaining clarity, accuracy, and documentation quality. • Handle escalations from internal stakeholders in a professional, timely, and detail-oriented manner. • Continuously develop domain expertise and improve tooling, workflows, and operational processes.

🎯 Requirements

• Strong investigative mindset: able to dissect ambiguous problems, gather evidence, and form hypotheses. • High curiosity: naturally inclined to ask follow-up questions, explore edge cases, and understand how systems behave. • Ability to break down complex issues into clear, structured problem statements. • Solid critical-thinking skills—comfortable evaluating conflicting information or incomplete data. • Ability to write basic queries (joins, filters, aggregations). • Comfortable validating data, checking logs, and confirming system states with SQL. • Exposure to at least one general-purpose programming language (Python, JavaScript, Java, Go, etc.). • Able to read and understand code at a beginner level. • Experience from a bootcamp, self-learning, or academic coursework is acceptable. • Basic understanding of APIs, JSON, and HTTP request/response flows. • Ability to use tools such as Postman, log viewers, or internal admin dashboards. • Comfort navigating technical environments (database consoles, monitoring systems, etc.). • Excellent written communication: able to produce clear, concise bug reports and investigative summaries. • Strong verbal communication for cross-team collaboration and explaining findings. • Ability to adapt communication to the audience (engineering vs. support, etc.). • Confidence asking clarifying questions to reduce ambiguity. • Detail-oriented with a strong sense of ownership. • Comfortable working through ambiguity and incomplete information. • Driven to understand why things happen, not just what happened. • Resilient and calm when dealing with urgent or high-pressure escalations. • Organized and able to manage multiple investigations at once.

🏖️ Benefits

• Sezzle is focused on using open source, and we build what we can before buying!