Scientist, Team Lead Customer Service, Environmental Analytics

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4 days ago

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SGS

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Compliance • SaaS • Sustainability

SGS is the world's leading Testing, Inspection, and Certification (TIC) company, providing a comprehensive range of services designed to assure quality and integrity across various sectors. SGS is focused on sustainability, offering climate action services and an all-encompassing ESG portfolio under its IMPACT NOW suite. The company has ambitious targets for growth by 2027, driven by its strategy to address global megatrends. SGS operates globally, providing business assurance, connectivity and products, digital trust, health and nutrition, and solutions for industries and the environment.

10,000+ employees

Founded 1878

📋 Compliance

☁️ SaaS

📋 Description

• Lead and further develop the Customer Service team (currently six employees), including personnel planning, motivation and technical leadership • Ensure efficient order processing from quotation to receipt of payment • Review, validate and forward customer orders, and prepare and release test reports in the field of environmental analytics • Provide professional customer advice, maintain transparent communication and handle complaints • Work closely with the laboratory, sales and accounting to optimize processes and customer satisfaction

🎯 Requirements

• Completed scientific training or degree with a business-oriented mindset • Experience or interest in water and environmental analytics • Initial leadership experience with a focus on team development and motivation • Knowledge of order processing, customer communication and confident use of MS Office • Very good German and good English skills

🏖️ Benefits

• Flexible working hours • Training and development opportunities • Mobile/remote working • Health and wellness offerings • Subsidy for the Deutschlandticket (public transport pass) • Company bike scheme (Jobbike) • Company pension plan • Employee discounts for shopping, gym membership, etc. • Diversity and inclusion as part of the company culture