VP, Operations – Contractor

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Logo of Shae

Shae

Artificial Intelligence • SaaS • Wellness

Shae is a mission-driven technology collective that builds a precision 'Shae AI Brain' — an evidence-based, human-intelligence–augmented AI platform and suite of apps/APIs designed to improve holistic well-being and eliminate chronic disease and pain by 2050. Shae provides hyper-personalized health guidance and interventions for individuals via mobile/web platforms, and offers APIs, white-label solutions, and training for healthcare professionals, corporate wellness programs, schools, and research partners. The company emphasizes scalable, data-driven solutions for lifestyle support, diagnostics, corporate and educational wellness, and relationship and family dynamics, focused on measurable social impact.

11 - 50 employees

Founded 2017

🤖 Artificial Intelligence

☁️ SaaS

🧘 Wellness

📋 Description

• Run the company operating cadence (OKRs, QBRs, MBRs), dashboards, variance management and reporting. • Build and own the RevOps stack (CRM → Marketing Ops → Success/Support → Billing & Collections) and ensure forecast accuracy. • Implement fit-for-purpose ITIL 4-lite practices (Incident, Change, Problem management, SLAs) and institutionalize DORA/Accelerate metrics. • Lead security & compliance readiness (SOC 2, ISO 27001, NIST CSF) and vendor risk/commercial strategy. • Ensure every new funnel, program or product integrates cleanly into our architecture (intake → design → test → launch → hypercare) and build a high-performing operations org (RevOps, ServiceOps, Data, Automation).

🎯 Requirements

• 8+ years’ experience in operations, RevOps, or technical program leadership in AI/tech services or SaaS environments, with proven outcomes. • Direct experience building RevOps stacks, service-management practices, and measurable OKR frameworks. • Fluency in security & compliance frameworks (SOC 2, ISO 27001, NIST CSF) and vendor risk management; strong executive communication. • Advanced Experience using GHL (GoHighLevel) CRM. • Experience with DORA/Accelerate metrics and partnering with Product/Engineering to improve flow. • Prior leadership building cross-brand shared services, platform consolidation, or long-form program launches.

🏖️ Benefits

• Base Salary: USD $1,500–$2,500 per month (experience-based). • Performance incentives: Per project/ brand/ funnel • Equity / long-term incentive plan negotiable for the right candidate. • Independent Contractor status only. • Payment in USD via Wise or bank direct deposit. • Invoicing monthly. • No employee benefits; paid time off available for strong performance and exceeding KPIs.

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