Client Success Manager

🕒 July 14

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

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Sharecare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 $425M Post-IPO Equity on 2021-07

Healthcare • Consulting • Marketing

Sharecare is a comprehensive digital health platform designed to improve overall well-being. It provides tools and resources to help individuals manage various aspects of their health, such as physical, mental, and financial wellness. Sharecare offers personalized health navigation through its digital window, helping members track healthy habits, receive research-backed health tips, and access digital therapeutics across various conditions, including asthma and women's health. The platform integrates AI capabilities to empower users to manage their health data effectively. Partnering with CareLinx, Sharecare extends caregiving into homes, leveraging technology for data analytics and real-time coordination with clinical teams. Additionally, Sharecare collaborates with various organizations to enhance community health and well-being through innovative initiatives like the Community Well-Being Index. Its mission is to make healthcare resources more accessible and improve health outcomes while reducing care costs.

📋 Description

• Manage ongoing relationships with clients in portfolio. • Enhance and nurture existing relationships resulting in client retention. • Lead internal teams to support clients and customers. • Develop reports and insights for clients. • Collaborate with internal departments to resolve customer issues. • Participate in client strategy and revenue goals. • Drive and support strategic plans for clients to ensure account retention and growth. • Improve and maintain the implementation process.

🎯 Requirements

• Bachelor’s degree required. • Master’s Degree in business, health administration or clinical specialty is a plus. • 3-5 years of experience in a client facing role. • Experience with cloud SaaS based solutions or web applications. • Strong communication skills. • Diverse capabilities in several healthcare settings or a variety of healthcare experiences within a single setting preferred. • Excellent time management, organization, and planning skills. • Demonstrated success in customer relationship management. • Proficient in MS Office tools.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities