Product Support Specialist

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October 31

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SheerID

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B2B • eCommerce • Security

SheerID is a global leader in identity verification for commerce. The company provides a platform that allows businesses to create and verify eligibility for gated offers targeted at community groups such as students, military members, and healthcare professionals. By leveraging over 200,000 authoritative data sources, SheerID's verification platform enhances customer acquisition, loyalty programs, and fraud prevention for its clients. The platform ensures that customer data is securely owned by the businesses and not resold, empowering clients with direct engagement and marketing capabilities. SheerID is known for its white-label verification experience that can be deployed online, mobile, and in-store, and for helping global brands retain and convert customers efficiently.

201 - 500 employees

Founded 2011

🤝 B2B

🛍️ eCommerce

🔐 Security

💰 Private Equity Round on 2021-04

📋 Description

• Assist SheerID’s customers by answering product inquiries and troubleshooting technical issues • Facilitate change requests related to SheerID’s products and customer programs • Contribute to public-facing documentation and guides in SheerID’s knowledge base • Interact with SheerID’s customers and partners via multiple communication channels • Triage incoming issues and requests • Provide technical product support to clients and their customers • Ensure complete resolution of issues • Engage cross-functionally with groups such as Professional Services, Product Management, and Engineering • Develop public-facing content for SheerID’s knowledge base • Maintain in-depth working knowledge of SheerID’s products and internal systems

🎯 Requirements

• Bachelor’s degree from an accredited university (or equivalent work experience) • 1-2 years of customer-facing technical support experience (preferably B2B; preferably for SaaS products and/or in a startup environment) • 1-2 years of technical writing experience (preferably public-facing documentation or technical guides) • Experience using Zendesk or equivalent ticketing system • Adept within MacOS and Google Workspace environments • Reliable attendance with evening, weekend, and holiday availability.

🏖️ Benefits

• SheerID is an equal opportunity employer. • We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees. • We strongly advise against engaging with any outreach from other sources, as they may be fraudulent. • Your safety and privacy are of the utmost importance to us.