Senior Managed Services Engineer – Citrix

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October 14

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SHI International Corp.

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B2B • Hardware • SaaS

SHI International Corp. is a leading IT solutions provider that offers a comprehensive range of hardware and software products, alongside expert services for businesses of all sizes. With over 35 years of experience, SHI specializes in software licensing, cloud transformations, cybersecurity enhancements, and IT asset management, serving both commercial and public sector markets. The company partners with a vast network of major technology brands to deliver tailored solutions that meet specific technological needs.

5001 - 10000 employees

🤝 B2B

🔧 Hardware

☁️ SaaS

📋 Description

• Serve as a technical escalation point, assisting with complex troubleshooting and vendor coordination. • Provide excellent customer service, engaging with customers on updates, incident responses, and needs assessment. • Monitor, diagnose, and optimize system performance, standardizing processes with SOPs. • Stay updated on industry trends and emerging technologies to enhance personal and professional growth. • Mentor and train lower-tier engineering and service desk employees. • Document work and contribute to a global knowledge base, ensuring effective incident management. • Design and validate technical solutions, supporting network and infrastructure development. • Manage and configure diverse platform infrastructures, applications, and collaboration tools. • Lead IT and service improvement projects, collaborating with internal and external stakeholders.

🎯 Requirements

• Completed Bachelor’s Degree or relevant work experience required • 5+ years of experience in a similar role • 5+ years of experience working with cloud platform core services such as Azure/AWS Compute, Storage, Network, and Security • Ability to travel 10% • Ability to work flexible hours and holidays • Willingness to obtain the following certifications within the first year of SHI employment: Citrix Certified Professional – Virtualization or Citrix Certified Professional - AppDS

🏖️ Benefits

• Health, wellness, and financial benefits to offer peace of mind to you and your family. • Continuous professional growth and leadership opportunities. • World-class facilities and the technology you need to thrive – in our offices or yours.