Customer Success Operator

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November 5

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Shockbyte

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Gaming • SaaS

Shockbyte is a game server hosting provider specializing in affordable, high-performance multiplayer server hosting for titles like Minecraft, Rust, ARK, Terraria and many others. They offer a proprietary web control panel with features such as real-time console, modpack installer, config management, automated backups and server instances, plus 24/7 support, DDoS protection, global locations and SLA-backed uptime. Shockbyte serves gamers and game communities with instant setup, mod/plugin support and competitive pricing.

51 - 200 employees

Founded 2013

🎮 Gaming

☁️ SaaS

📋 Description

• Deliver fast, friendly, and reliable support to players and server owners around the world. • Handle customer tickets covering technical troubleshooting, billing, cancellations, and general enquiries. • Be the bridge between users and tech, ensuring quick resolutions for players.

🎯 Requirements

• 🎮 Core Skills • - Excellent written communication skills with a clear, friendly, and professional tone. • - Strong problem-solving and technical reasoning skills. • - Ability to manage multiple support tickets efficiently across billing, cancellations, and technical requests. • - Solid understanding of game server environments and hosting fundamentals. • - Customer-first mindset. Proactive, patient, and solution-oriented in every interaction. • ⚡ Bonus XP • - Experience using WHMCS or similar platforms for managing tickets and billing. • - Background in game server hosting, customer support, or the broader gaming industry. • - Familiarity with FTP, server configuration, or mod/plugin installation. • 🧩 Experience & Background • - 1–2 years of experience in customer or technical support. • - Equivalent hands-on experience or self-taught knowledge in game server management or customer service is equally valued.

🏖️ Benefits

• **🌍 Hybrid Work** – Work remote, or team up in person at our offices in Melbourne and Eindhoven • **⏰ Flexible Hours** – Adjust your schedule around when you’re most productive. • **🚀 Career Growth** – Clear pathways to level up your skills and advance your career. • **📚 Development Budget** – Access courses, certifications, and conferences to stay sharp. • **💻 Workspace Support** – Get a stipend to upgrade your home office or coworking setup. • **🎮 Virtual Team Events** – From trivia and escape rooms to epic game nights with the team. • **👕 Shockbyte Merch Pack** – Custom hoodies, mugs, and stickers made for our crew. • **✈️ Travel Opportunities** – Meet teammates around the world and represent Shockbyte at events. • **🕹️ Free Game Servers** – Spin up your own servers and play on us. • **🏆 Esports & Gaming Events** – Free tickets to tournaments and gaming expos.