Implementation Manager

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October 9

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Shopmonkey

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B2B • Automotive • SaaS

Shopmonkey is a comprehensive shop management software designed to help auto repair and service shops run more efficiently and grow their business. The platform offers a wide range of features including estimates, customer communication, inventory management, workflow organization, team management, reporting, and payment processing. Shopmonkey also includes a marketing suite and integrates with popular tools like QuickBooks and CARFAX. It's a cloud-based, all-in-one solution tailored specifically for various automotive service types such as auto repair, tire shops, quick lube, truck repair, and more. With its user-friendly interface and robust support, Shopmonkey aims to streamline operations and boost profitability for shops of all sizes.

51 - 200 employees

🤝 B2B

☁️ SaaS

📋 Description

• Serve as the main point of contact during a customer’s implementation process • Deliver top tier customer service and support across all product areas • Assist in training customers to ensure the successful beginning of a new customer journey • Coordinate deliverables with various internal departments • Communicate thoughtful, customized solutions that help customers move forward and grow their business • Learn all about the Shopmonkey product suite and automotive industry

🎯 Requirements

• Have at least 2+ years of relevant experience preferred or automotive industry knowledge and experience • Have a clear, professional, friendly and informative communication style • Fluent in both English and Spanish • Enjoy creative problem solving and taking on new challenges • Have exceptional project management skills with a proven ability to multi-task • Are self-directed learners and highly motivated to succeed • Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity • Adapt quickly to changing priorities and evolving customer needs • Have a related education background (Bachelor’s degree preferred) • Are familiar with a SaaS business models and tools • Have a true appreciation for cars and/or are familiar with the automotive industry!

🏖️ Benefits

• Up to $750.00 to set up your home office, 90 days after start date • Virtual activities and in-person meet-ups • Laptop provided • Unique opportunity: This is the best form of hybrid! All teams usually travel and meet up for collaboration at least once/year.