Field Support Representative, Customer Success

🕒 July 18

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $50k - $55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Sidecar Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

Sidecar Health is a health insurance company that provides comprehensive major medical insurance with upfront pricing and no network restrictions or referral requirements. Their goal is to put employees in control of their healthcare by giving them a clear budget for care and allowing them to choose any doctor without surprise costs. They emphasize access to prescriptions without limitations and protection for unplanned care. Sidecar Health also offers transparent pricing and the option for members to save money if they find providers who charge less than their plan pays. Their offerings include individualized access plans and employer plans, ensuring members always have a choice of qualified doctors.

📋 Description

• Visit our clients onsite across Ohio and support members in navigating their Sidecar Health plans • Act as in-person support for client groups and members after enrollment • Assist our Account Management team in identifying and establishing relationships with key individuals and HR departments • Work in a traditional member care capacity, answering calls, responding to web chats and/or emails • Provide excellent customer service in a timely and positive manner • Build rapport and maintain positive relationships with existing members

🎯 Requirements

• Reliable personal transportation and the ability to travel up to 30% across the greater Columbus, OH area • A track record of reliability, accountability, and strong communication • A proactive mindset with strong problem-solving skills • The ability to educate members on Sidecar Health best practices • A desire to grow within the company • Empathy and relationship-building skills • Flexibility and open schedule availability • Bilingual (preferred) • Healthcare and/or insurance experience (preferred)

🏖️ Benefits

• Competitive salary (50k-55k) and equity package • Comprehensive Medical, Dental, and Vision benefits • A 401k retirement plan • Paid vacation and company holidays • Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.