Operations Training Specialist, Claims

🕒 July 21

🇺🇸 United States – Remote

💵 $68k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

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Sidecar Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

Sidecar Health is a health insurance company that provides comprehensive major medical insurance with upfront pricing and no network restrictions or referral requirements. Their goal is to put employees in control of their healthcare by giving them a clear budget for care and allowing them to choose any doctor without surprise costs. They emphasize access to prescriptions without limitations and protection for unplanned care. Sidecar Health also offers transparent pricing and the option for members to save money if they find providers who charge less than their plan pays. Their offerings include individualized access plans and employer plans, ensuring members always have a choice of qualified doctors.

📋 Description

• Own the end-to-end new hire onboarding experience for assigned operations teams, including program design, content creation, classroom delivery, nesting coordination, job shadowing, and floor readiness evaluation • Design and facilitate refresher, upskilling, process change, and queue-specific Claims adjudication training • Build and maintain e-learning modules, Adobe Captivate simulations, facilitator guides, presentations, knowledge checks, role-play scenarios, and assessments • Build a repeatable Claims training library with queue-specific modules • Own operations-specific knowledge content in the knowledge management system • Assess training and knowledge impacts of operational and product changes and update materials proactively • Execute lighter knowledge and training updates independently and escalate larger program changes to the Enablement team • Manage LMS administration, scheduling, roster management, Zoom coordination, and SME preparation • Coordinate SME and supervisor involvement in training programs • Evaluate training effectiveness using assessment data, QA results, nesting observations, and supervisor feedback • Develop coverage plans and program documentation • Collaborate with Enablement on knowledge management, learning and development, and operational content projects • Use AI-assisted tools to develop content while reviewing output quality

🎯 Requirements

• 3+ years of experience in training, instructional design, or knowledge management, ideally within contact center, healthcare operations, or customer service environments • Bachelor's degree or equivalent relevant experience in a similar role • End-to-end ownership of building, running, and improving training programs • Strong project and time management skills • Experience delivering training sessions virtually and in person • Familiarity with knowledge management systems, learning management systems (LMS), or documentation tools • Knowledge of instructional design principles and adult learning methodologies • Comfort with AI-assisted content development tools and strong editorial judgment • Ability to manage multiple workstreams and deadlines concurrently • Ability to collaborate across teams and departments

🏖️ Benefits

• Competitive salary ($68,000 - $75,000) • Bonus opportunity • Equity package • 401(k) retirement plan with company match • Paid vacation • Company holidays