Customer Success Manager – Traveling Position

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November 20

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Siemens Healthineers

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Healthcare Insurance • Biotechnology • Medical Device

Siemens Healthineers is a leading MedTech company focused on pioneering breakthroughs in healthcare. They offer a comprehensive portfolio that addresses the entire care continuum for serious diseases, including medical imaging, laboratory diagnostics, point-of-care testing, and digital health solutions. With a commitment to innovation, sustainability, and improving patient access to care, Siemens Healthineers collaborates with healthcare professionals and organizations globally to advance medical technology and enhance patient outcomes.

10,000+ employees

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 $1.5M Grant on 2021-05

📋 Description

• Serve as a technical, clinical, and administrative resource to customers. • Build strong and lasting relationships with clinical, operational, and executive stakeholders. • Monitor customer health, utilization, and satisfaction to proactively identify risks and implement retention strategies. • Collaborate with cross-functional teams to drive clinical adoption and customer success and ensure customer feedback informs continuous improvement. • Provide strategic guidance on best practices, workflow optimization, and regulatory considerations related to device use. • Identify expansion opportunities within accounts by understanding customer needs and aligning them with additional offerings. • Ensure high customer satisfaction scores, contract renewals, and long-term success. • Conduct regular business reviews to align solutions with customer goals, regulatory requirements, and patient care objectives.

🎯 Requirements

• Bachelor’s degree Healthcare Administration, Radiation Therapy or related field. • 3+ years in Customer Success, Account Management, Education, Consulting, and/or related customer-facing role in the oncology industry • Strong knowledge of Radiation Oncology Department processes • Highly motivated self-starter who takes initiative • Excellent communication, presentation and organization skills • Experience with relationship-building with both clinical and executive audiences. • Ability to manage multiple accounts and priorities in a fast-paced, healthcare-focused environment. • Experience in administrative role and/or support of medical device implementations in hospitals or health systems is strongly preferred. • Travel required up to 85% of work weeks and occasional weekend travel. • Valid Passport Required. • Able to Travel Internationally if requested. • Vendor credentialing required as applicable

🏖️ Benefits

• medical insurance • dental insurance • vision insurance • 401(k) retirement plan • life insurance • long-term and short-term disability insurance • paid parking/public transportation • paid time off • paid sick and safe time