Technical Service Specialist – CT Systems

🕒 July 18

🇺🇸 United States – Remote

💵 $50.2k - $69k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Siemens Healthineers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 $1.5M Grant on 2021-05

Healthcare • Healthcare Insurance • Biotechnology

Siemens Healthineers is a leading MedTech company focused on pioneering breakthroughs in healthcare. They offer a comprehensive portfolio that addresses the entire care continuum for serious diseases, including medical imaging, laboratory diagnostics, point-of-care testing, and digital health solutions. With a commitment to innovation, sustainability, and improving patient access to care, Siemens Healthineers collaborates with healthcare professionals and organizations globally to advance medical technology and enhance patient outcomes.

📋 Description

• Monitor and triage Guardian and PROA events (Sc0/Sc1/Sc2) via remote diagnostic platforms including SRS, HPOV, and PEAK • Apply clinical and technical validation to determine risk and urgency • Translate predictive findings into actionable dispatches for field service engineers, schedulers, and customer care teams • Coordinate field response as the bridge between remote intelligence and on-site execution • Track dispatch rates, premature closures, and event accuracy • Identify patterns, refine processes, and feed operational insights back to global engineering and product teams • Author PROA Success Stories and Non-Event Reports quantifying prevented disruptions • Collaborate with Regional Service Managers, Customer Service Engineers, dispatchers, Service Operations organizations, and Service Engineering headquarters • Align practices and share best practices across teams

🎯 Requirements

• CT systems expertise preferred, including strong technical knowledge of CT platforms such as the SOMATOM family • Knowledge of X-ray tube physics, gantry mechanics, cooling systems, high voltage electronics, detector arrays, and software diagnostics • Experience with KPI development, root cause analysis, and iterative process optimization • Proficiency with remote monitoring tools, service notification workflows, and data-driven triage • Ability to translate complex technical findings into plain-language guidance for field teams, schedulers, management, and customers • Proven ability to manage high event volumes with consistent quality, accurate documentation, and timely follow-through • Alternating shifts: 7am to 3pm and 2pm to 10pm U.S. East Coast Hours • Molecular Imaging knowledge preferred, including familiarity with PET/CT or SPECT systems • Cooling physics and mechanics preferred, including understanding of chiller systems and thermal management • Position must have full access to Siemens Healthineers' client sites • Must meet all applicable Vendor Credentialing requirements, which may include valid identification, criminal background checks, drug screens, immunizations, annual TB testing, and healthcare training • Must be able to work with controlled technology in accordance with US export control law

🏖️ Benefits

• medical insurance • dental insurance • vision insurance • 401(k) retirement plan • life insurance • long-term and short-term disability insurance • paid parking/public transportation • paid time off • paid sick and safe time