AI Engineer

April 24

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Siena AI

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Artificial Intelligence • eCommerce • SaaS

Siena AI is an advanced autonomous customer service platform designed for commerce, integrating human empathy with AI to enhance customer experience. By handling over 80% of daily customer interactions, Siena AI helps companies streamline support while maintaining a consistent, empathetic brand voice across multiple channels. Siena provides real-time, omnichannel management and leverages powerful AI models for cognitive reasoning and multilingual support, transforming customer service into a strategically automated, revenue-driving function. The platform supports various integrations, allowing seamless deployment across modern commerce tools and communication channels for improved customer satisfaction and engagement.

11 - 50 employees

🤖 Artificial Intelligence

🛍️ eCommerce

☁️ SaaS

📋 Description

• Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. • Join us on our mission to revolutionize customer experience through empathetic AI. • We're on the lookout for an AI Engineer to join our growing AI team. • Use the power of Large Language Models (LLMs) and other AI technologies to elevate the capabilities of Siena AI's products. • Lead the development and experimentation of new AI features. • Successfully integrate and deploy new AI technologies into our core product, enhancing our customer service solutions. • Work closely with cross-functional teams to ensure timely delivery of AI-driven product features. • Keep abreast of the latest developments in AI, especially in LLMs, to ensure Siena AI remains at the cutting edge.

🎯 Requirements

• Expertise and Curiosity: You have substantial experience (3+ years) in building AI products using LLMs, embeddings, or other ML natural language technologies. You're eager to share your knowledge while remaining open to continual learning and exploration. • Holistic Problem-Solving: Your approach to challenges is comprehensive, considering the broader impact of your solutions. You excel in converting complex problems into elegant, business-oriented solutions. • Empathetic Leadership and Communication: You're skilled in conveying intricate technical ideas clearly and collaborating effectively with both engineering peers and non-technical team members. • User-Centric and Impact-Oriented: You prioritize projects based on their business impact and are attuned to how your work affects real people's lives.

🏖️ Benefits

• Make a real impact. • A voice that matters. • Work your way. • Competitive compensation. • Flexible time off. • A learning budget. • The thrill of building something new. • Tackling meaningful challenges.