Product Manager

September 17

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

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Siena AI

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Artificial Intelligence • eCommerce • SaaS

Siena AI is an advanced autonomous customer service platform designed for commerce, integrating human empathy with AI to enhance customer experience. By handling over 80% of daily customer interactions, Siena AI helps companies streamline support while maintaining a consistent, empathetic brand voice across multiple channels. Siena provides real-time, omnichannel management and leverages powerful AI models for cognitive reasoning and multilingual support, transforming customer service into a strategically automated, revenue-driving function. The platform supports various integrations, allowing seamless deployment across modern commerce tools and communication channels for improved customer satisfaction and engagement.

11 - 50 employees

🤖 Artificial Intelligence

🛍️ eCommerce

☁️ SaaS

📋 Description

• Full-cycle ownership — discovery to shipping to enabling customers and internal teams • Build new agent capabilities and create agents that work seamlessly across platforms • Design and ship evaluation systems — QA suites, automated testing, and performance monitoring • Own platform automation and onboarding — reduce manual implementation work, enable customers to go live in days • Expand integrations ecosystem — ship new platforms and enterprise app requirements • Run full launch cycles — internal testing to early access to GA, including customer enablement through webinars, documentation, and training • Demo products to customers and co-sell alongside sales, participate in customer Slack communities

🎯 Requirements

• 3+a years of product management experience with technical B2B products, ideally CX, e-commerce or AI automation • AI-native mindset—you live in Claude, Cursor, v0, and often max out your daily LLMs limits • Technical fluency with APIs and integrations—you can scope webhook systems, OAuth flows, and complex third-party connections • Curiosity and a builder mindset—you like to build things and continuously learn new things • Full-cycle ownership mentality—you find opportunities, run projects, write docs, run demos, enable sales teams, and measure adoption • Customer-facing confidence—you thrive talking with customers, running demos, and co-selling alongside the sales team

🏖️ Benefits

• Meaningful impact. Your work directly shapes our product and company. • Globally distributed team working at the bleeding edge of CX and AI. • Great salary plus the opportunity for equity or stock grants. • Learning budget. If you're growing, so are we. • Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. • AI-fluency. Make AI your second nature. • Tackle unsolved problems. We’re redefining how customer experience will look like in the next decades.