Talent Operations Lead

November 5

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Siena AI

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Artificial Intelligence • eCommerce • SaaS

Siena AI is an advanced autonomous customer service platform designed for commerce, integrating human empathy with AI to enhance customer experience. By handling over 80% of daily customer interactions, Siena AI helps companies streamline support while maintaining a consistent, empathetic brand voice across multiple channels. Siena provides real-time, omnichannel management and leverages powerful AI models for cognitive reasoning and multilingual support, transforming customer service into a strategically automated, revenue-driving function. The platform supports various integrations, allowing seamless deployment across modern commerce tools and communication channels for improved customer satisfaction and engagement.

11 - 50 employees

🤖 Artificial Intelligence

🛍️ eCommerce

☁️ SaaS

📋 Description

• Run full-cycle recruiting across engineering, product, operations, and go-to-market • Conduct screens, coordinate interviews, manage candidate experience, and close offers • Use AI and automation to streamline screening, scheduling, and follow-ups • Partner with hiring managers to calibrate on what "amazing" looks like for each role • Build evaluation frameworks and scorecards that help us assess talent consistently • Track metrics: time-to-hire, source quality, pass-through rates, offer acceptance • Optimize sourcing channels - figure out where our best hires come from and double down • Document what works so we can scale intelligently • Hire and train additional recruiting support as we grow

🎯 Requirements

• 4-6 years in recruiting, talent operations, or people ops • At least 2 years in startup or high-growth environments • Track record of closing 30+ hires/year while improving process • Experience with modern ATS platforms (Ashby, Lever, Greenhouse) • AI-native mindset: you already use Claude, ChatGPT, or similar tools daily to accelerate your work • Automation fluency: you've built workflow automations using no-code platforms • Comfortable hiring remotely and globally

🏖️ Benefits

• Meaningful impact. Your work directly shapes our product and company. • Globally distributed team working at the bleeding edge of CX and AI. • Great salary plus the opportunity for equity or stock grants. • Learning budget. If you're growing, so are we. • The thrill of building something new. Join us at a stage where your contributions matter most. • AI-fluency. Make AI your second nature. • Tackle unsolved problems. We’re redefining how customer experience will look like in the next decades.