Technical Consultant, Colleague

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September 11

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Strata Information Group

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Education • SaaS • Cybersecurity

Strata Information Group is a leading provider of comprehensive IT services for higher education institutions. Partnering with over 900 colleges and universities worldwide, SIG specializes in strategic consulting, implementation, and support services across a wide array of technologies. Their expertise includes cloud and SaaS management, ERP and CRM implementation, data services, analytics, and cybersecurity consulting. Strata Information Group also offers customized solutions for student success, enrollment management, and institutional marketing. With deep knowledge of Salesforce and a strong focus on cybersecurity and compliance, SIG positions itself as a vital partner for educational institutions seeking technology-driven transformation and optimization.

51 - 200 employees

Founded 1987

📚 Education

☁️ SaaS

🔒 Cybersecurity

📋 Description

• Implementation and Configuration: Collaborate with and assist clients with implementing Colleague software suite and connected applications. • Client Consultation: Engage with clients to understand their specific requirements, provide recommendations, and ensure that solutions align with their business processes. • Technical Support: Provide ongoing technical support and troubleshooting for the Ellucian Colleague system, resolving issues promptly and efficiently. • Project Management: Manage multiple project timelines and deliverables, setting priorities and ensuring that all milestones are met and client expectations are exceeded. • Troubleshoot: Offer innovative solutions to clients’ technical requests on their Colleague software suite.

🎯 Requirements

• Ellucian Colleague Knowledge: Strong understanding of Colleague’s functional and technical aspects, with the ability to configure, extend, and integrate system capabilities effectively. • Programming Expertise (if applicable): Ability to work with or learn Envision and UniBasic for Colleague programming; Ability to work with or learn JavaScript, React, PostgreSQL, etc. for Ellucian Experience, Data Connect, Insights and others.; Understanding of APIs, JSON, XML and other next generation technologies and data mappings. • System Administration & Environment Management (if applicable): Experience with Colleague system administration, setup, and proactive monitoring.; Proficient in managing system backups, updates, and new release installations.; Experience with Colleague release installations, updates, and troubleshooting, ensuring smooth version transitions. • Ellucian Self-Service and Core Tools: Proficiency in Colleague Self-Service, Envision, Workflow, ELF programming, and Colleague Studio. • Customer-Centric Problem-Solving: Strong communication skills with a customer-service approach, capable of translating technical issues into clear, actionable terms for users. • Troubleshooting and Support: Ability to diagnose and resolve complex technical and functional Colleague issues. • Travel Requirements: Willingness to travel up to 25% for on-site support and client engagement.

🏖️ Benefits

• Health, Vision, Dental & Life Insurance • Short & Long Term Disability • Paid Parental Leave • 3 Weeks Vacation, Sick Leave & Paid Holidays • 401(K) with a 5% Employer Contribution • Pet Insurance • Opportunities for professional development and a collaborative team of experts. • Flexible and supportive work-life balance culture. • Exposure to innovative projects within the higher education sector.