Business Intelligence Data Analyst

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August 3

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SimplePractice

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Healthcare Insurance • SaaS

SimplePractice is an all-in-one practice management software platform tailored for behavioral health professionals. It simplifies administrative tasks, ranging from scheduling and billing to documentation, and enhances client care through integrated telehealth, insurance tools, and a vast template library. Trusted by over 200,000 practitioners, SimplePractice is designed for therapists, speech-language pathologists, occupational therapists, and psychiatrists, among others. It aims to streamline admin work and improve care management for practitioners, ultimately facilitating better client interactions and practice growth.

201 - 500 employees

Founded 2012

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• Partner with Customer Success leadership to define, track, and analyze key performance indicators (KPIs) • Build and maintain SQL-based queries, reports, and dashboards using BI tools (e.g., Tableau, Looker, PowerBI) • Translate business needs into analytical frameworks and actionable insights • Monitor and report on customer engagement, retention, onboarding, and different channel (phone, chat, email) support metrics • Collaborate cross-functionally with Product, Engineering and Data Engineering teams to access and model relevant data • Ensure data accuracy, integrity, and consistency across reporting sources

🎯 Requirements

• A bachelor's degree in Computer Science, Information Systems, Data Science, Business Analytics, or a related field (Masters degree preferred). • 6+ years of experience in a data analyst, business intelligence, or related role • Advanced SQL skills and experience working with relational databases • Hands-on experience with BI/reporting tools (e.g., Tableau, Looker, Power BI) • Strong analytical thinking and ability to distill complex data into clear insights • Experience working with or supporting Customer Success, Customer Experience, or similar customer-facing teams • Excellent communication and stakeholder management skills • Ability to work independently and manage multiple priorities in a fast-paced environment

🏖️ Benefits

• Medical, dental, vision, life & disability insurance • 401(k) plan with company match • Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays • Mental health resources • Paid parental leave & Backup Care • Tuition reimbursement • Employee Resource Groups (ERGs)