Director of Product Design, Revenue Cycle Management

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August 13

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SimplePractice

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Healthcare Insurance • SaaS

SimplePractice is an all-in-one practice management software platform tailored for behavioral health professionals. It simplifies administrative tasks, ranging from scheduling and billing to documentation, and enhances client care through integrated telehealth, insurance tools, and a vast template library. Trusted by over 200,000 practitioners, SimplePractice is designed for therapists, speech-language pathologists, occupational therapists, and psychiatrists, among others. It aims to streamline admin work and improve care management for practitioners, ultimately facilitating better client interactions and practice growth.

201 - 500 employees

Founded 2012

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• SimplePractice is hiring a Director of Design to lead the UX vision for our Revenue Cycle Management (RCM) group. This team powers how over 250,000 clinicians get paid, from client billing and insurance claims to managed billing services and payment infrastructure. • You’ll partner with senior product and engineering leaders to shape the next generation of financial tools that reduce complexity around insurance, ensure compliance, and make the business of care feel effortless. • This role is perfect for a systems thinker who thrives in regulated environments, loves mentoring high-performing teams, and wants to raise the bar for UX across complex workflows. • You’ll also be accountable for raising the bar on interaction quality and visual clarity across the RCM experience. For every clinician who depends on us, getting paid should feel seamless, smart, and increasingly automated. We’re looking for a craft-driven leader with a track record of bringing elegance to complexity. • Responsibilities: Define and scale the RCM design organization, including structure, staffing plans, rituals, and quality standards; Guide senior cross-functional peers through high-stakes tradeoffs, ensuring clarity, alignment, and timely execution; Drive adoption of robust design processes (system governance, UX metrics, peer reviews) to scale craft excellence; Advocate for high-quality design at the exec table and in quarterly strategy forums; Lead UX vision, execution, and team development across the RCM domain; Drive high-quality design across billing, claims, payments, and eligibility flows; Partner with product and engineering leadership to shape strategy and delivery plans; Ensure design excellence across both clinician-facing tools and internal RevOps workflows; Champion accessibility, data transparency, and inclusive design in all financial experiences; Identify opportunities to automate or simplify high-friction user tasks; Guide designers working in highly regulated, infrastructure-heavy systems; Represent the design org in executive reviews and cross-functional forums. • Desired Skills & Experience includes items: 10+ years in product design; etc

🎯 Requirements

• 10+ years in product design, including 5+ at director or senior director level within large-scale, high-complexity domains • Demonstrated success leading design for finance or regulated SaaS platforms • Familiarity with prompt engineering or LLM-powered tools is a plus, especially in the context of automation, eligibility, or financial workflow UX. Ability to partner with Product and Engineering on AI-informed UX strategy and system design • Deep expertise in org design and buildout, delivering hiring plans, team structures, leadership development. • Proven success scaling design systems, governance models, and quality standards across complex platforms • Strong executive presence: comfortable presenting to VP+ audiences, including Commercial, Legal, and Engineering leadership • Excellent cross-functional communicator, especially with Legal, Compliance, and RevOps • Prior experience with billing, claims, or payment tools is a strong plus • Strong people leader with a track record of mentoring senior ICs and growing resilient design teams • Experience with Figma, FigJam, and Miro; comfortable in Jira, Notion, and dashboards

🏖️ Benefits

• Medical, dental, vision, life & disability insurance • 401(k) plan with company match • Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays • Mental health resources • Paid parental leave & Backup Care • Tuition reimbursement • Employee Resource Groups (ERGs)