Professional Services Solutions Analyst

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November 6

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SimpliGov

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Government • SaaS • Productivity

SimpliGov is a powerful end-to-end solution platform that offers workflow process automation, digital forms, and electronic signatures, primarily designed for government applications. The platform features no-code tools, enabling users to automate processes without requiring technical expertise. Its comprehensive tools include document automation, electronic signatures (SimpliSign), a form designer, language access for translations, and performance analytics. Recognized for its applicability in state and local government sectors, SimpliGov facilitates the digitization and modernization of public services, such as DMV services, legal operations, permits, and more. It integrates seamlessly with enterprise systems, ensuring enhanced efficiency and transparency.

11 - 50 employees

🏛️ Government

☁️ SaaS

⚡ Productivity

📋 Description

• Work directly with customers and SimpliGov Professional Services team to define technical elements within the project scope and ensure technical feasibility of proposed solution • Support the internal technical support and Professional Service teams as required • Propose software solutions that meet customer’s requirements, ensuring they are technically viable and add value to the overall proposal • Creating & configuring customer workflows • Assisting with Single Sign-On and User Management API configuration process between SimpliGov and Customer technical teams • Assisting with the setup of non-standard integrations between SimpliGov & Customer technical teams • Configure customers analytics reports (PowerBI) based upon specifications provided • Troubleshoot problems reported by application users including but not limited to – email tracing/analysis, SAML 2.0 authentication, REST API usage, resource consumption, network tracing etc. • Assisting with completion of technical portions of related RFPs and compliance questionnaires • Analyze environmental reports and logs, identify deficiencies or improvements possible and prepare/execute project plans related to the previous • Maintaining internal SOPs and documentation/wiki’s relating to operations, how-to’s, FAQs, environments etc. • Provide limited support and troubleshooting issues for corporate users, such as drivers and settings of personal computers • Customer-facing support/troubleshooting calls when required • Perform other duties as needed or assigned

🎯 Requirements

• SaaS application implementation experience • Experience with software engineering, customer experience and design architecture • Advanced understanding of business analysis techniques and processes • Experience with Microsoft Azure, Relational and NoSQL databases, SQL querying, Scripting languages (PowerShell, Python etc.), JIRA, Automation, Microsoft Office Suite. • Experience configuring and troubleshooting SSO via SAML 2.0. • OpenID knowledge also beneficial but not required • REST API usage and automation of Simpligov platform-related tasks using scripting and available APIs • Must have positive interpersonal communication abilities • Ability to work with various departments to facilitate the orderly execution of a customer’s proposed project plan • Strong work ethic; exhibits a "sense of urgency" relative to resolving critical issues and time-sensitive deliverables • Strong written and verbal communication skills; listening and organizational skills • A problem-solver who takes responsibility, demonstrates personal integrity, and can effectively deal with difficult and/or ambiguous situations

🏖️ Benefits

• Medical, dental, and vision insurance plans, with 80% employer contribution for employees and 75% for dependents (contributions based on base-level plan; buyup plans available at additional costs) • Company-sponsored life, short-term, and long-term disability insurance • 11 Paid holidays • Flexible paid time off policy • 401k plan with 4% employer match • Monthly stipends for home office expenses • Monthly wellness stipends • Mission-driven company focused on transforming government services for the better • Collaborative and inclusive team environment • Competitive compensation and benefits • Opportunities to work on impactful, meaningful projects with public sector clients