Customer Service Agent

4 days ago

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Simplistic

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B2B • eCommerce • Enterprise

Simplistic is a Shopify-focused digital agency and Shopify Plus Platinum Partner that helps brands design, build, launch, and optimize eCommerce stores. They provide end-to-end services including UI/UX and theme development, technical discovery and site architecture, third-party app strategy and ERP integration, store setup and data migration, technical SEO, privacy/data and accessibility compliance, CRO and A/B testing, analytics, and email/SMS marketing (Klaviyo partner). Simplistic works with DTC and B2B/wholesale merchants and offers outsourced site management and growth services to maximize revenue on Shopify/Shopify Plus.

51 - 200 employees

Founded 2013

🤝 B2B

🛍️ eCommerce

🏢 Enterprise

📋 Description

• Adhering to a daily schedule that includes a mix of phone calls and emails • Ensuring merchants have a quick response time by staying on top of your assigned tickets, with same-day ticket review • Acting as a business coach and thinking about the merchant’s business holistically when offering process improvement solutions • Completing essential follow-up documentation after each interaction, maintaining updated records of all customer interactions in CRM/CS Platform • Engaging in human conversations with merchants to identify and resolve issues, and provide coaching/growth opportunities for their businesses • Assist Flash Account Managers as requested (e.g., quality assurance, team reports, etc.)

🎯 Requirements

• Available to work 40 hours and located in Argentina including weekends and U.S holidays • Extensive experience providing exceptional customer service in a contact center, retail or service environment • Have appropriate remote work set-up - such as a quiet space, stable internet connection, and a back-up location in case of issues with the primary location • Ensure privacy and security practices are followed at all times for both merchants and Simplistic • Proficiency with technology paired with excellent typing skills. • Communicates structured information in a clear, concise, and organized fashion • Possess high level of understanding, patience and empathy. Able to navigate more difficult conversations/interactions with professionalism • Very strong attention to detail and organization skills • Self-starter and ability to work in a fast-paced, ever-changing environment

🏖️ Benefits

• 2 paid weeks off per year • 8 non-consecutive paid days off for national holidays • Excellent Compensation • Professional Development • Job Satisfaction