Client Service Professional - Independent Contractor

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February 11

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SimStaff

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Gaming • Events • B2B

SimStaff is a turnkey solutions provider for simulator events, specializing in brand activation, competition, entertainment, and training. The company offers comprehensive services including simulator rental, staffing support, technical assistance, and has a robust network of experts across 17 countries. Trusted by various industries, SimStaff is dedicated to creating unforgettable experiences utilizing cutting-edge simulator technology.

2 - 10 employees

Founded 2021

🎮 Gaming

🤝 B2B

📋 Description

• Manage large amounts of inbound calls with efficiency and courtesy • Follow conversation prompts and scripts when handling different topics • Identify customers’ needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems • Seize opportunities to upsell products when they arise • Build sustainable relationships and engage customers by going the extra mile when you can • Attend educational seminars to improve knowledge and performance level • Meet or exceed personal/team qualitative and quantitative targets

🎯 Requirements

• Previous experience in a customer support role • Strong phone and verbal communication skills, plus active listening skills • Empathetic customer focus, flexibility to manage many different personality types • Ability to multi-task, set priorities, and manage time effectively