Client Success

🕒 May 1

🇺🇸 United States – Remote

💵 $90k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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SitusAMC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏠 Real Estate

💸 Finance

🤝 B2B

💰 Private equity on 2020-05

Real Estate • Finance • B2B

SitusAMC is the leading independent provider of services, data, analytics, and technology that power the full lifecycle of commercial and residential real estate finance. The company delivers underwriting and investment advisory, securitization and capital markets support, primary and special servicing, portfolio and asset management, valuations, loan fulfillment, compliance and diligence, and staffing/outsourcing solutions. SitusAMC serves lenders, investors and servicers with market research, analytic tools and technology platforms across the US and Europe to support origination, transaction execution, servicing, and valuation of real estate assets.

📋 Description

• Support technical implementation activities for assigned clients, including software configuration tasks, training preparation, and testing support. • Assist in coordinating implementation timelines and client readiness activities to help transition new client projects into production. • Provide day-to-day support to promote client adoption after go-live, reinforcing standard usage and addressing routine questions. • Support production usage by receiving client issues, performing initial triage, and documenting and validating details for follow-up. • Route production issues and requests to appropriate internal resources and track updates through resolution. • Deliver Client Admin, end-user, and internal training sessions and/or training support as assigned. • Build and maintain working knowledge of SitusAMC software functionality and client workflows to support effective guidance.

🎯 Requirements

• Bachelor’s degree or equivalent combination of education and relevant experience • 5+ years of relevant industry and/or implementation experience supporting software implementations and/or client-facing production support • Ability to manage multiple tasks and priorities in a fast-paced environment • Proficiency with Microsoft Office products • Effective written and verbal communication skills • Strong analytical skills and sound judgment to resolve moderately complex issues within established processes

🏖️ Benefits

• PTO and paid holidays • Medical, dental, vision, life, disability insurance • 401K